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TheSanchez--thanks for the tip. I will try it tonight.
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Welcome to my world as I am having the exact same problem here in Texas. I have talked to several Verizon Tech and it's a bit alarming that they have not been fully trained on the Remote DVR rollout. Any on this board we are getting some help from Sanchez who tells me that it's a system problem that is being worked on.
It's pretty frustrating not being able to use this feature.
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I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.
One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.
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@ceccilsav wrote:I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.
One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.
HAHA now that's classic. Reminds me of when I did tech support for a ISP in the late 90's. Some of the people I worked with was as sharp as that guy.