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Re: Remote DVR
Bigtracks
Enthusiast - Level 3
‎11-14-2008 10:27 AM

TheSanchez--thanks for the tip.  I will try it tonight.

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Re: Remote DVR
KWKSJ
Enthusiast - Level 2
‎11-14-2008 01:45 PM
Any word on a date for Southern New Jersey?  This is not part Philly
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Re: Remote DVR
anotaro
Newbie
‎11-18-2008 06:24 AM
Here in Pittsburgh I now have the item in the settings menu for remote DVR which displays my username and activation code.  But when I log on to TV Central there is no prompt to activate the service.  Is there a direct URL I can access for activation??
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Re: Remote DVR
jklBruin
Enthusiast - Level 2
‎11-18-2008 07:02 AM
i have an hddvr (6xxx series) and not the home media dvr. can i still use the web remote dvr feature?
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Re: Remote DVR
ceccilsav
Newbie
‎11-18-2008 07:07 AM

Welcome to my world as I am having the exact same problem here in Texas. I have talked to several Verizon Tech and it's a bit alarming that they have not been fully trained on the Remote DVR rollout. Any on this board we are getting some help from Sanchez who tells me that it's a system problem that is being worked on.

It's pretty frustrating not being able to use this feature.

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Re: Remote DVR
TimSykes
Specialist - Level 2
‎11-18-2008 07:12 AM
Any new system is going to have bugs, I sure it will be fix very soon.
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Re: Remote DVR
ceccilsav
Newbie
‎11-18-2008 07:17 AM
I feel that it will get fixed but it's still a bit frustrating.
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Re: Remote DVR
TimSykes
Specialist - Level 2
‎11-18-2008 07:24 AM
I do think they should have a team of external beta testers out in the real world to test stuff out before it rolls out the rolls general public.
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Re: Remote DVR
ceccilsav
Newbie
‎11-18-2008 07:30 AM

I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.

One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.

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Re: Remote DVR
TimSykes
Specialist - Level 2
‎11-18-2008 07:33 AM
@ceccilsav wrote:

I agree. I felt sorry for the Tech support people I talked to (about 5 of them). They were very confused because the customer knew more about this product than they did by no fault of their own.

One of them was so in the dark on the Remote DVR the he asked me if I had "checked the batteries" in my remote.

 
HAHA now that's classic. Reminds me of when I did tech support for a ISP in the late 90's. Some of the people I worked with was as sharp as that guy. 
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