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Remote Won't "Unpause"

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Pantech44
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Contributor
Posts: 2
Registered: ‎08-25-2008

Remote Won't "Unpause"

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Our remote will not come off Pause when watching VOD.  One you put a movie on pause, you can't do anything (no FF, REW, etc).  We have to wait for it to time out and then go back to the menu and select "Resume Play".  I don't think VZ knows what to do to fix the problem. They keep sending signals to the box which do nothing.  Anyone else have this issue?

 

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Gold Contributor VII
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Posts: 2,323
Registered: ‎08-05-2008

Re: Remote Won't "Unpause"

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@Pantech44 wrote:

Our remote will not come off Pause when watching VOD.  One you put a movie on pause, you can't do anything (no FF, REW, etc).  We have to wait for it to time out and then go back to the menu and select "Resume Play".  I don't think VZ knows what to do to fix the problem. They keep sending signals to the box which do nothing.  Anyone else have this issue?

 


No, have been able to pause and resume VOD without issue.  That being said, I think you have to return to PLAY from pause before you can rewind or fast forward.

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Pantech44
Contributor
Contributor
Posts: 2
Registered: ‎08-25-2008

Re: Remote Won't "Unpause"

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Thanks.  Ours just gets completely stuck in pause mode.  We can't do anything with it until it times out.  It works just fine with recorded tv, live tv, etc.  It just doesn't work with VOD, so I don't really think it's the remote itself.
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