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Remote control issues

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tcu4rfc
Contributor
Contributor
Posts: 1
Registered: ‎11-24-2013

Remote control issues

Message 1 of 2
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I have 3 VZ P265v3 RC remotes. This morning I was suddenly unable to change channels/access the guide on the cable box in the living room. Adjusting the volume and powering the TV on/off still works fine and responds instantly. When I change channels or make inputs on the cable box itself it responds instantly. I can use the remote (that has new batteries) in other rooms on other boxes with no problems. I switched cable boxes and it had no problems in the other room, but the box I moved into the living room has the same problems.

In summary, multiple boxes and remotes having communications issues in just one room (where there was no issue yesterday). They don't have problems when setup in other rooms. I can still change channels on the box and have good reception.

During my troubleshooting I found that if I hold the remote about an inch from the cable box receiver it works most of the time, but any further and I get no response. There continues to be no problem controlling the tv power or volume from anywhere in the room.

Thoughts?
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armond_in_nj
Gold Contributor IV
Gold Contributor IV
Posts: 1,416
Registered: ‎04-10-2012

Re: Remote control issues

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(1,814 Views)

@tcu4rfc wrote:
This morning I was suddenly unable to change channels/access the guide on the cable box in the living room ... When I change channels or make inputs on the cable box itself it responds instantly ... I can use the [living room] remote ... in other rooms ... I switched cable boxes and  ... the box I moved into the living room has the same problems ... In summary, multiple boxes and remotes having communications issues in just one room ...

 

There is clearly some interference between a device in the living room (probably the TV, but then maybe not), and the STB/remote control combination in the same room.

 

You have not provided sufficient detail to go much further.  For example, what are the model number of the various STBs, what are the types of display devices involved, is there additional equipment in the living room that also has IR capability and uses another remote,  what are the actual arrangements of equipment from room to room (this may affect interference issues)?

 

It is a known problem that certain display devices interfere with the IR control mechanism used by the remote control and the STB in question.  Let us know more detail, and we'll go from there.

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