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Remote control not working properly

Remote control not working properly

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Contributor Ductbutter
Contributor
Posts: 1
Registered: ‎10-06-2014
Message 1 of 9
(995 Views)

I have had 2 remotes for years, now both of them have keys that no longer function.  I need 2 remotes to use 1 tv.  Verizon used to replace them for free, now they charge $15 for a remote.  It is not like I broke it, it is worn out.  That is such {word filter avoidance}.  They need to take as much money as they can from us.  Thinking about reducing some of the services I buy from them.  If they want to charge me for each little thing, maybe I should just drop some of the things that dont get used much, like the home phone service (since we have cellular) and some of the premium channels.  Maybe I'll just pick up Netflicks to see the show that I want.  Not a Happy Customer

8 REPLIES 8
Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 2 of 9
(954 Views)

I've had my remotes for a good 5 years and they still work...of course in my living room I'm using a logitech, but in the bedroom I'm still using the same remote and it gets used a lot. The question I ask is why are they worn out so much on your end?

Also, you can get replacements on ebay cheap. Yes Verizon used to give free replacements, but people abused that program and since the remotes are ours to own those who abused the program ruined it for those who really could use it.

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 3 of 9
(930 Views)

Ebay is certainly the way to go at this point. You can get new remotes much cheaper.

Contributor slotr1
Contributor
Posts: 3
Registered: ‎01-07-2014
Message 4 of 9
(847 Views)

I really don't think $8 (e-bay) for a remote is cheap considering it probably cost less than $1 to make. I have had fios for 18 months and had 1 remote replaced about 6 months ago and it already has issues. I don't see why verizon cannot replace a broken remote for free with the return of the old one, it's an easy fix and good for customer relations. I'm done when my contract is up, tired of little problems like ads popping up when I want the guide, or having to pay for something as basic as a remote control. BYE.

Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 5 of 9
(840 Views)

@slotr1 wrote:

I really don't think $8 (e-bay) for a remote is cheap considering it probably cost less than $1 to make. I have had fios for 18 months and had 1 remote replaced about 6 months ago and it already has issues. I don't see why verizon cannot replace a broken remote for free with the return of the old one, it's an easy fix and good for customer relations. I'm done when my contract is up, tired of little problems like ads popping up when I want the guide, or having to pay for something as basic as a remote control. BYE.


It would make more sense for them to switch them out, but they won't unless it's under warranty. If you switch companies you either will run into the same issue all depending on who you go with or you will be renting the remotes and is part of your fees so either way you're going to pay.

Really investing in a cheap Logitech Harmony remote is the way to go. Far better then any cable remote.

 

 

Copper Contributor ike71
Copper Contributor
Posts: 49
Registered: ‎10-26-2014
Message 6 of 9
(815 Views)

If I am not mistaken, Calevision will replace a bad remote (0.24 rental) at no extra charge.

Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 7 of 9
(796 Views)

@ike71 wrote:

If I am not mistaken, Calevision will replace a bad remote (0.24 rental) at no extra charge.


Sure if you want crappy cable to go with it. There's a reason why they are at the bottom of the list.

Silver Contributor V Silver Contributor V
Silver Contributor V
Posts: 1,796
Registered: ‎08-06-2008
Message 8 of 9
(739 Views)

@slotr1 wrote:

I really don't think $8 (e-bay) for a remote is cheap considering it probably cost less than $1 to make. I have had fios for 18 months and had 1 remote replaced about 6 months ago and it already has issues. I don't see why verizon cannot replace a broken remote for free with the return of the old one, it's an easy fix and good for customer relations. I'm done when my contract is up, tired of little problems like ads popping up when I want the guide, or having to pay for something as basic as a remote control. BYE.


You can go into the menu and disable the ads from popping up in the guide.

Contributor lbv001
Contributor
Posts: 1
Registered: ‎01-20-2015
Message 9 of 9
(635 Views)

I just had this same issue. THe power botton is not working you have to really push it with lots of force. I went to my local verizion store and wanted $14.99 for a new one. Are they kidding. I'm in my 4th year with these remotes and they want to charge? BTW I just called Cox they don't charge for broken equipment as long as it was not destroyed by the user. Guess what I wil be doing when my contract is up in 3 months?

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