Remote control
catnhal
Newbie

My Verizon/Fios Remote control does not work anymore, how dow I go about getting a new one?

                                      Thanks for your help.

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Re: Remote control
Vfam1
Enthusiast - Level 3

I'm not exactly sure but you could try the "live chat" service offered. Using that just about an hour ago I will be getting a new STB to replace my defective one

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Re: Remote control
retiredme
Specialist - Level 1

Use the Verizon Home Agent and tell them that the remote is broken. They will send you a new one.

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Re: Remote control
Hubrisnxs
Legend

www.verizon.com/connect    download the in home agent.   and after it's installed, open it and click on a picture of the tv, and then a picture of the remote, and you will see a little link that says order replacement remote.   

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