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Remote control

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Contributor
Contributor
Posts: 1
Registered: ‎12-04-2011
Message 1 of 4
(554 Views)

My Verizon/Fios Remote control does not work anymore, how dow I go about getting a new one?

                                      Thanks for your help.

3 REPLIES 3
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Copper Contributor
Copper Contributor
Posts: 16
Registered: ‎12-04-2011
Message 2 of 4
(551 Views)

I'm not exactly sure but you could try the "live chat" service offered. Using that just about an hour ago I will be getting a new STB to replace my defective one

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Silver Contributor II
Silver Contributor II
Posts: 288
Registered: ‎10-26-2008
Message 3 of 4
(542 Views)

Use the Verizon Home Agent and tell them that the remote is broken. They will send you a new one.

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009
Message 4 of 4
(526 Views)

www.verizon.com/connect    download the in home agent.   and after it's installed, open it and click on a picture of the tv, and then a picture of the remote, and you will see a little link that says order replacement remote.   

 

 

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