04-25-2016 10:55 AM
My remote is not working very well even after putting in new batteries.
Turning the tv on and off is a challenge with it. I have to point it just right and it takes many attempts.
How do i get a new remote? Please provide the steps i need to take or phone number / website /cost,etc.
Solved! Go to Solution.
04-25-2016 11:31 AM
Verizon doesn't give out free ones any more.
Too many people abused it.
Try googling FiOS accessories or look on eBay.
There are a number there
04-25-2016 02:33 PM
30 seconds on this very site yielded two remote types:
04-27-2016 07:47 AM
Thanks. I guess being a Fios customersince around 2007 doesnt matter. Can i use my Fios rewards towards a new remote at least? i mean the remotes dont last forever. Should be free replacement after being a long time customer.
05-09-2016 09:08 AM - edited 05-09-2016 09:10 AM
Agree it would be a better idea to allow occasional replacement of the remotes. But of course they changed this policy because of the major abuse they were getting.
I happen to have a few spares because they don't want them back when you upgrade equipment which I did. Once to replace a 6xxx with a 7xxx, and then to upgrade to Quantum. Good thing, because I dropped one once too often and another is acting a bit flaky at times and probably ready for retirement. Now being Frontier, I wonder what their policy is.
06-21-2016 06:28 AM
I found a solution for this... I just need to hold down the power button for a few seconds and it turns the tv on. Before it was like 10% effective. When i hold down the button , it works every time to turn the tv on or off. Yeah, they should replace these for free if you are a customer for over 10 yrs or have had the remove for over 5. That would be fair.