Customers With Disabilities
 

Welcome to the Verizon Fios Community.

Find help and answers to questions about anything and everything Verizon.

Remote not working right

Reply
Contributor
Posts: 1
Registered: ‎08-30-2009

Remote not working right

Message 1 of 4 (24,139 Views)

My remote does not work right.  I keep pressing buttons and it wwont change channels.  I have changes the batteries and it does not help.

HELP

 

3 REPLIES
Contributor
Posts: 7
Registered: ‎07-21-2009

Re: Remote not working right

Message 2 of 4 (24,119 Views)

I think your remote is fine. The problem is other equipment. I'm having the same problem and I have to reboot my router 5 times per week.

Silver Contributor I
Posts: 412
Registered: ‎05-01-2009

Re: Remote not working right

Message 3 of 4 (24,107 Views)

Make sure that you have pressed the STB Button on the top of the remote on the right.

 

You may also need to reprogram it.  Instructions can be found here:

 

http://www22.verizon.com/ResidentialHelp/FiOSTV/Remote+Controls/SetUp/SetUp.htm

 

Note that your Router has NOTHING to do with the operation of your remote control.

If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it.
If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.
Platinum Contributor I
Posts: 5,175
Registered: ‎08-05-2008

Re: Remote not working right

Message 4 of 4 (24,093 Views)

I know this will sound silly, but will the remote control the STB with the TV turned off? If so, the problem may very well be IR interference from the light sensor on your TV (believe it or not!). Here is a link to a thread which discusses this issue, with a possible solution: Link

 

__________________________________
Justin
Verizon FiOS TV, Internet, and phone
QIP6416, IMG 1.6.2, Build 08.58
Keller, TX 76248

 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services

Support

Watch Fios