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Remove Notifications/Ads for "Click FiOs TV to Play Games"

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User321
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎12-20-2012

Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 1 of 6
(4,422 Views)

How do I stop the ads that popup on the TV screen on a channel (ex. Nickelodeon) that say "Click FiOs TV to Play Nick Games." The notification appears like every 10 minutes in the top right corner of the screen and its annoying. I already have Pop-Up Alerts turned off, but the ad still appears!

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Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 6 of 6
(4,068 Views)

We are glad to have been able to help and that the following steps fixed your problem. Please reach out anytime you need assistance.

 

Please press MENU > then go to SETTINGS > then go to TELEVISION > then go to INTERACTIVE TV. This is the setting that you need to disable.

Anthony_VZ

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Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

View solution in original post

5 REPLIES 5
User321
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎12-20-2012

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 2 of 6
(4,277 Views)

I tried resetting my box then changing the settings and it didn't remove the notifications.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 3 of 6
(4,204 Views)

Sorry to hear about the troubles with the pop ups. We would like to help out. So we can get more information from you, I have copied your post to our private support board. Please refer all correspondences to there from here on out. You can easily get to the private support one of two ways. In the email you signed up for the forums with, you will receive a link to click on. Make sure you are already signed into the forums before clicking on this link. Another way of getting there is by clicking on your username anywhere you see it in the forums. This brings you to your account profile. Scroll down to the section labeled "My Support Cases" . In there you will see the link to your case.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

User321
Nickel Contributor
Nickel Contributor
Posts: 28
Registered: ‎12-20-2012

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 4 of 6
(4,188 Views)

I don't see anything named "My Support Cases" when I'm logged in and go to my profile.

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 5 of 6
(4,137 Views)

I am not sure what happened there. I have re-escalated it. Please try again.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Remove Notifications/Ads for "Click FiOs TV to Play Games"

Message 6 of 6
(4,069 Views)

We are glad to have been able to help and that the following steps fixed your problem. Please reach out anytime you need assistance.

 

Please press MENU > then go to SETTINGS > then go to TELEVISION > then go to INTERACTIVE TV. This is the setting that you need to disable.

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

View solution in original post

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