Removed Channels Keep Reappearing on Favorites List

[Stella_Star]

Removed Channels Keep Reappearing on Favorites List

- Favorites List changes randomly: channels are added and some removed.
- It is worse on Fav List 2.
- Channel numbers that are NOT on my "plan" are added also, porn included.
- Tried to fix using "Menu, Settings"; "options, add/remove"; downloading "settings" from the cloud and rebooting the STB thru the website.
Do you have correct channel information now?
- I'd refer a friend, but I would have to tell them know what does not work!

- If my kids view porn using these list I will be upset!

After checking these forums, I see the problem has been around for 8 years with out any solutions! Not very encouraging.

[DPH3]

My favorite feature, if it only worked.  Clearly a sign of low cost software development paying no attention to quality and testing.  Also a sign that they take their customers for granted and have no concern for user experience.  If only there was real competition.  Perhaps this is why the kids ignore TV and watch everything on their phones or tablets?

[MSP21]

Anyone have a solution for this?  I was replacing our TV, and this necessitated unplugging the power from the STB.  When we turned everything back on, it had downloaded new software and was asking me for my preferences for screen size.  It then got stuck on that, so I pulled the plug and restarted.

Everything seems to work, but Favorites 2 is hosed now.  Stuff not adding, random stuff being added, remove-all not working etc.  To make it worse, we used Favorites 2 for the  KIDS' CHANNELS. Now it's filled with all sorts of inappropriate channels I dont' want them to see!

[cjcook2]

This happens on my "old" HD set top box, but fortunately not on the "new" one. No solution. I was hoping to find one here....

[AlanA6]

The channels I have set in my Favorites 2 remote keep getting changed.  Channels keep being added and/or removed automatically.

[AngryET]

The first few times I noticed this, I wrote it off to "programming changes" or "lineup changes". I would go into the list and remove the channel.

But lately, more and more channels are appering, and I know that I have not selected them. 

What gives?

[Release1]

It keeps doing it to me and it drives me nuts.  I go in, remove the stuff that was added, and next time I check, there's more stuff added that I didn't add.  It's kinda **bleep** me off to be honest.

[Gideon_A]

I had the same problem but it looks like I got this resolved today (!)

I started a chat with customer service, and got transferred to tech support.  The tech guy restarted my box, erasing all personal settings (needed my phone number and the serial number of the set-top box).  After this reset all the favorites got wiped out, and now it looks like they are stable.  I have slowly added a bunch of channels to the 2 lists,  and so far they are not corrupted.


BTW, when they ask you for the serial number, there's no need to dig in the back of the box -- you can do Menu -> System -> System Information then click INFO.      

[7472]

Started with Favorites 2 going haywire, adding channels by itself and basically not functioning properly.   Now Favorites  1    is messed  up too and unuasable.   All my boxes are affected....

[3m743]

IT IS A VERIZON/FIOS PLOT AND IT IS REPREHENSIBLE!   STOP FORCING THESE BOGUS CHANNELS ON US! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP! STOP!