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Removed Channels Keep Reappearing on Favorites List

Removed Channels Keep Reappearing on Favorites List

Contributor Sandgirl
Posts: 1
Registered: ‎11-02-2017
Message 1 of 74

My husband and I each have our own favorites lists.  Within the past week or two, new channels have been popping up on my list when I didn't add them.  I go in and remove them and my list is fine until the next day or an hour or two (changes randomly) and then they are back and sometimes even new ones appear. The big problem is that the porn channels with their descriptions are showing up.  This is a bigger problem when I have to go through my list with my kids present.  What is going on and how do I delete them for good?  Help please!

Contributor robobobo
Posts: 4
Registered: ‎11-23-2017
Message 2 of 74

My TV favorites, especially Favorites 2, are all messed up.  Channels have been added to Favorites 2, and when I try to remove them, they come back.  Also, when I add a channel, it might disappear later. 

Contributor robobobo
Posts: 4
Registered: ‎11-23-2017
Message 3 of 74

I found another post with the same problem that I am having, but when I tried to reply, I got an error.  The Verizon web site doesn't work any better than my FiOS favorites. 

Copper Contributor Buddy
Copper Contributor
Posts: 7
Registered: ‎06-07-2015
Message 4 of 74

I'm having the same issue.  If I put any channels in Favorites 2, it creates an entire list of its' own.  Delete any and they all come back.  I've read that in 2008, the solution was to have Verizon re-initialize the STB back to new.  You lose all your settings and have to start over.

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,771
Registered: ‎11-04-2008
Message 5 of 74

What model stub do you have?

You can reinitialize yourself through menu.

And if you have more than one stb with the same settings, you can import from that one.

Does it happen on more than 1 stb?

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Copper Contributor drharden
Copper Contributor
Posts: 6
Registered: ‎10-21-2011
Message 6 of 74

My favorites have been messed up for years.

Contributor jalessio
Posts: 1
Registered: ‎01-23-2018
Message 7 of 74

I can't delete channels on Favorite Channels / Favorites 2. First, there are now channels apearing in Favorites 2 that I never added. I tried to delete them from the Favorites 2 list by 'removing the heart from a channel (e.g., 104 VZ15), but the channel still remains in the Favorites 2 list. I tried Remove All, but when I added one channel (e.g. 230 TCM), 104 VZ15 appears in Favorites 2 list again. Why are channels appearing in my Favorites 2 list when I didn't added them? And why are they not deleted when I delete them from Favorites 2?

Contributor topoak
Posts: 5
Registered: ‎03-04-2017
Message 8 of 74

My Favorites on FIOS are now invaded by other channels like Religious, Sports programs etc.  I clear them out and still more return.  What's causing this and how do I get 'My Favorites "  to be just that????

Contributor GreggV
Posts: 2
Registered: ‎10-12-2013
Message 9 of 74

We are having the same problem. I clear out the channels and when I go back, they are back again INCLUDING the porn channels. For us, Favorites 1 does not have this issue, it is only Favorites 2. Anybody have any thoughts???

Contributor NatsFan37
Posts: 3
Registered: ‎07-09-2012
Message 10 of 74

I have the same problem.  During NCAA time, I try to set the 4 NCAA stations as favorites 2.  I set them, and then all sorts of random channels pop into the list.  I delete them, they return.  It's not possible to set the favorites.


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