11-12-2019 04:30 AM
I've tried your fix, and it didn't work for me. I've reset my STB, router, DVR; I've added all channels then deleted them. Channels that show up in Fav aren't selected - that is, when I go to remove the heart or use Options to go to Favorites, then ADD - the channel is not selected - but still shows up. I contacted Verizon, and was told that it has to do with my old router, and for only $85 more per month, the problem will be fixed. So - Verizon has left me with old equipment which they won't upgrade unless I pay them over $1000 more per year.