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08-18-2009 12:34 PM
Hi. I've seen it mentioned that some people, who had equipment problems, went to Verizon "repair centers" to get new remotes or exchange boxes. I had no idea that actual brick and mortar fios stores even existed. I thought that everything was handled by customer service over the phone.
How can I find out if there are any of these "repair centers" in my area, and where they're located?
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08-18-2009 12:46 PM
We don't have repair center's exactly. We have Local Presence stores available for STB exchange and upgrades. They do not do repairs, more or less sales work. A list can be found here: