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Repair Center

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Contributor
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Posts: 2
Registered: ‎08-18-2009

Repair Center

Message 1 of 4
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Hi.  I've seen it mentioned that some people, who had equipment problems, went to Verizon "repair centers" to get new remotes or exchange boxes. I had no idea that actual brick and mortar fios stores even existed.   I thought that everything was handled by customer service over the phone. 

 

How can I find out if there are any of these "repair centers"  in my area, and where they're located?   

Thanks. 

 

 

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Repair Center

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We don't have repair center's exactly.  We have Local Presence stores available for STB exchange and upgrades.  They do not do repairs, more or less sales work.  A list can be found here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General%20Support/Account%20Issues/QuestionsOne/8484...

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 895
Registered: ‎12-01-2008

Re: Repair Center

Message 2 of 4
(14,221 Views)

We don't have repair center's exactly.  We have Local Presence stores available for STB exchange and upgrades.  They do not do repairs, more or less sales work.  A list can be found here:

http://www22.verizon.com/ResidentialHelp/FiOSTV/General%20Support/Account%20Issues/QuestionsOne/8484...

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Contributor
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Posts: 2
Registered: ‎08-18-2009

Re: Repair Center

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(14,209 Views)
Great. Many thanks for the info.
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Contributor
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Posts: 2
Registered: ‎09-01-2009

Re: Repair Center

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(13,980 Views)

That is **bleep**.  My local store that I was referred to by Verizon refused to do a STB swap. 

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