Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Replaced with 7232 DVR, getting old box off my account?

Reply
Bronze Contributor II
Bronze Contributor II
Posts: 80
Registered: ‎05-31-2010

Replaced with 7232 DVR, getting old box off my account?

Message 1 of 4
(1,517 Views)

So I took advantage of the upgrade to the 7232 (had a 7216), installed it Friday, sent back the old one same day, they received it yesterday (using UPS tracking).  The old machine still shows up in my online account (I only have 1 box/ 1 TV).  It's hard to schedule online since it first tries to connect to the old machine.   I'm thinking it will eventually go away but -- what have other people's experiences been? 

 

I called support (prior to when they received it) but they say they cannot do anything -- that once the old is received they can remove it.  Wonder if I should call support again?

 

Thanks for any info.

3 REPLIES 3
Gold Contributor V
Gold Contributor V
Posts: 1,692
Registered: ‎05-17-2009

Re: Replaced with 7232 DVR, getting old box off my account?

Message 2 of 4
(1,515 Views)

Just give it time. The web site does not update in real time. Generally speaking, once recieved by Verizon, the web site officially can take 10 business days to update, but most of the time it gets done in a couple of days. If they recieved it yesterday, then I would expect it to be off the web site by friday.

 

Calling tech support will get you no-where. They cannot make any changes to the web site. You just have wait for it to do its thing.




====================================================================================

Error exists between keyboard and chair.
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Replaced with 7232 DVR, getting old box off my account?

Message 3 of 4
(1,494 Views)

yeah, just be patient, it will come off the account.  the guys in the wherehouse have to check it in and do their things to the boxes they receive, so it may take a few, like spacedebris stated.

Gold Contributor IV
Gold Contributor IV
Posts: 1,217
Registered: ‎12-14-2009

Re: Replaced with 7232 DVR, getting old box off my account?

Message 4 of 4
(1,485 Views)

@spacedebris wrote:

Just give it time. The web site does not update in real time. Generally speaking, once recieved by Verizon, the web site officially can take 10 business days to update, but most of the time it gets done in a couple of days. If they recieved it yesterday, then I would expect it to be off the web site by friday.

 

Calling tech support will get you no-where. They cannot make any changes to the web site. You just have wait for it to do its thing.


Well....I called tech support the day after I had delivery confirmation for my returned 7126.  The agent said she could and would take the old DVR off my account.  The next day it was gone from My TV Central.

 

I concur the old STB will fall off your account eventually once it's received by Verizon but I think the 48 hours it took for the old box to disappear from my account was expedited by call tech support.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.