Customers With Disabilities
quick menu

Replacement Remote

Replacement Remote

SOLVED
Reply
Silver Contributor IV
Message 1 of 5
(12,087 Views)

Anyone know how to get a replacement remote and if there is a cost associated with that?  My kids lost one of the remotes and after turning the house upside down we can't seem to find it anywhere.  

 

Thanks, Jim

4 REPLIES
renormalize
Contributor
Message 2 of 5
(12,056 Views)

Parts Express is selling FIOS remotes for just $3.50 plus shipping:

http://www.parts-express.com/pe/showdetl.cfm?Partnumber=189-054&FTR=fios%20remote&CFID=1960768&CFTOK...

Platinum Contributor I
Message 3 of 5
(12,052 Views)

or if you can stand the hold time, and the music - FiOS cust service can send you a new remote for free.    just make sure you changed the batteries first before calling in, and if it's still messed up give em a call. 

Silver Contributor IV
Message 4 of 5
(12,034 Views)

I called into tech support and the automated system said that it will send me a new one for free.

 

Done!!!!

Silver Contributor IV
Message 5 of 5
(12,033 Views)

There was no wait time either!!!!

My Rewards+
Start earning points Enrolling in My Rewards+ is quick, free and easy

Refer A Friend
Refer friends to the Verizon Fios Family, and earn 10,000 My Rewards+ points
Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Check Email
  • Add or Change Services
  • Suspend My Service
  • Manage Services
  • Apps

Support

Watch Fios