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Returned Set Top Not Being Removed from Account

Returned Set Top Not Being Removed from Account

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎09-24-2011
Message 1 of 2
(468 Views)

I went to a local Verizon dealer, as directed, to return a standard set top box and pick up 2 HD boxes.  I asked for a receipt and they said it would be emailed.  When I read the email when I got back home, the return of the standard box was not on it.  I called Verizon and they stated to contact the local store.  The local store stated they would remove the box but days later it is still on my account.  This needs to be resolved as I do not want a surpise bill someday for this old standard box.   

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Moderator Moderator
Moderator
Posts: 297
Registered: ‎02-13-2017
Message 2 of 2
(447 Views)

Hi ronmac7609,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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