Greetings.
I'm in need of assistance with returning equipment. How can I open a Private Support Case?
Thanks.
Honestly your best bet is to contact customer service on their facebook page if you have an account. Just drop them a pm on there. They are quick to reply.
Just fyi, you can always return equipment at a fios store or online through your account. Just go to add/change services, click on equipment then you can choose which equipment to be returned. They'll send any boxes and labels to ship them back.
Start a new topic or ask questions in the open forum.
