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Returning a set-top box

Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎03-11-2015

Returning a set-top box

Message 1 of 2

I have two SD set-top boxes that I want to return to a verizon store. Do I need to fill out online "authorization paperwork" first, or can I just bring them to my local store? I have been searching for this and all that comes up is 1) how to pack it in a box and 2) how to find a store. 


Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,978
Registered: ‎11-04-2008

Re: Returning a set-top box

Message 2 of 2

Are you dropping service? Have they been replaced?

If you are dropping service for them, you can just go online and remove them.
They will end you a box to ship them back

Just make sure to keep tracking number to prove they were received.

If you really would prefer a store, check with your local Verizon Wireless store )make sure a corporate store and not a reseller). They may also handle FIOS or can tell you where the closest one is.

If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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