Between Jan 11 and March 14 I called tech support 4 times, with average wait times of 30 - 55 minutes before hanging up in disgust. So I went to the store in person, escalated there, got great service.
Today, well here we are again, FIOS is not working, so no Internet, no Cable. Called tech support around 8:15 PM... It is now 10:40 PM, still no one picks up. And people focus on Comcast about their bad customer service??
Try twitter @verizonsupport
Thanks. Yes, I did post my discontent on Twitter and got a response from them. After 3:01 hrs of waiting someone actually picked up the phone, and he was actually really good. But it took 3 hours!
Service has been out for three days. I've not been able to reach a verizon rep on the phone after being on hold for at least 6 hours. When you spend $250/month on something you at least expect someone to pick up the phone!
3 years later and nothing changed had internet service installed 500/500
getting 28/30 been on hold 1 hour 30 min
next call will be to cancel the crappy service
As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.