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Ridiculous Waiting Times for Phone Support

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Contributor
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Posts: 2
Registered: ‎03-23-2017

Ridiculous Waiting Times for Phone Support

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Between Jan 11 and March 14 I called tech support 4 times, with average wait times of 30 - 55 minutes before hanging up in disgust. So I went to the store in person, escalated there, got great service. 

Today, well here we are again, FIOS is not working, so no Internet, no Cable. Called tech support around 8:15 PM...  It is now 10:40 PM, still no one picks up. And people focus on Comcast about their bad customer service??

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,843
Registered: ‎11-04-2008

Re: Ridiculous Waiting Times for Phone Support

Message 2 of 7
(2,253 Views)

Try twitter @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor
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Posts: 2
Registered: ‎03-23-2017

Re: Ridiculous Waiting Times for Phone Support

Message 3 of 7
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Thanks. Yes, I did post my discontent on Twitter and got a response from them. After 3:01 hrs of waiting someone actually picked up the phone, and he was actually really good. But it took 3 hours!

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Contributor
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Posts: 1
Registered: ‎03-09-2018

Re: Ridiculous Waiting Times for Phone Support

Message 4 of 7
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Several 3 hour attempts for fios problem, no one picked up

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Contributor
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Posts: 2
Registered: ‎03-09-2018

Re: Ridiculous Waiting Times for Phone Support

Message 5 of 7
(1,724 Views)

Service has been out for three days.  I've not been able to reach a verizon rep on the phone after being on hold for at least 6 hours.  When you spend $250/month on something you at least expect someone to pick up the phone!

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Contributor
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Posts: 1
Registered: ‎03-23-2020

Re: Ridiculous Waiting Times for Phone Support

Message 6 of 7
(197 Views)

3 years later and nothing changed had internet service installed 500/500

getting 28/30 been on hold 1 hour 30 min

next call will be to cancel the crappy service

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Moderator Moderator
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Posts: 9,893
Registered: ‎03-18-2013

Re: Ridiculous Waiting Times for Phone Support

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As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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