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Have a router and DVR sharing a single cable via a Verizon provided splitter Recently lost guide date, on demand etc on DVR. After rebooting router lost guide, on demand etc everywhere (6 stb's). A day or so later moca network came back everywhere but DVR. After receiving and trying to install a new (used) DVR with no success I spent hours on the phone with Verizon with no resolution and decided to do some troubleshooting myself. I rebooted Router and again lost guide etc everywhere. I disconnected cable between router and splitter then reconnected it and moca lan came up. Tried 3 different 2.4 ghz splitters (same specs as the one Verizon installed) but still have the same issue. (no guide anywhere and no guide to DVR). Next I replaced all cables with no success and similar symptoms.
One more thing... whole home DVR still works
Anyone have any idea what this could be. I asked Verizon to send me a new router to try but they want to send a tech. Don't want to take the time off work if I don't need to, Thanks
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@Johnnyh63 wrote:
Have a router and DVR sharing a single cable via a Verizon provided splitter Recently lost guide date, on demand etc on DVR ... install a new (used) DVR with no success ... disconnected cable between router and splitter then reconnected it and moca lan came up. Tried 3 different 2.4 ghz splitters ... replaced all cables with no success and similar symptoms.
... asked Verizon to send me a new router to try but they want to send a tech ...
By simple process of elimination, you've already ruled out all existing equipment except for the router (and this is definitely an equipment issue). Therefore, there is a problem with the existing router and it should be replaced.
If I were in your shoes I'd simply insist that VZ send along a replacement router (on their dime) and see what happens. You evidently have sufficient background that replacing the router will be a walk in the park. After that, I'm sure you will be good to go. Why not try a new router and report back here with the results?
Good luck.
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Gonna try one last thing today - If that doesn't work I'll put my foot down and demand the new router
Thanks
JH