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Rude Phone Representative - Dawn

Rude Phone Representative - Dawn

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Contributor elizabeth12
Contributor
Posts: 3
Registered: ‎08-18-2012
Message 1 of 3
(1,011 Views)

I spoke with Dawn around 9AM on 2/28/13 (1-866-962-1946).  I had no faith in speaking with her since she did not understand anything I said, nor could she put the pieces together to understand the big picture.  This may have been because she was not focused on the call.  Instead she was giggling and talking to someone sitting next to her.  I had to repeat UPS tracking #s and Verizon Customer Reference #s over and over and over.  At one point, either she or the person sitting next to her whispered "Go ahead, repeat it again,"  and then Dawn or the person next to her giggled and whispered "Stop it."  I asked to speak to a supervisor.  She put me on hold and when she returned she started asking me questions that I had already answered several times.  I insisted on speaking to a supervisor and she hung up.

 

I have had VOD service issues, but that is another story.  I am very frustrated with my phone call with Dawn.  I am a patient person, but I cannot let this go.  I hope that phones calls are actually recorded.  Someone needs to listen to the conversation I had with this girl/woman.

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Silver Contributor V
Silver Contributor V
Posts: 952
Registered: ‎06-21-2011
Message 2 of 3
(945 Views)

Yikes- what a horrible experience! I'm so sorry for your frustrations!  If you have any information about the call (reference number, etc), can you please send it to me via a Private Message? This will help me better track who you spoke to.

 

Has your VOD issue been resolved? If not, please let me know and I'll escalate your post so one of our online agents can help you out.

 

Thanks,
Heather

Silver Contributor II
Silver Contributor II
Posts: 279
Registered: ‎08-07-2010
Message 3 of 3
(942 Views)

@elizabeth12 wrote:

I spoke with Dawn around 9AM on 2/28/13 (1-866-962-1946).  I had no faith in speaking with her since she did not understand anything I said, nor could she put the pieces together to understand the big picture.  This may have been because she was not focused on the call.  Instead she was giggling and talking to someone sitting next to her.  I had to repeat UPS tracking #s and Verizon Customer Reference #s over and over and over.  At one point, either she or the person sitting next to her whispered "Go ahead, repeat it again,"  and then Dawn or the person next to her giggled and whispered "Stop it."  I asked to speak to a supervisor.  She put me on hold and when she returned she started asking me questions that I had already answered several times.  I insisted on speaking to a supervisor and she hung up.

 

I have had VOD service issues, but that is another story.  I am very frustrated with my phone call with Dawn.  I am a patient person, but I cannot let this go.  I hope that phones calls are actually recorded.  Someone needs to listen to the conversation I had with this girl/woman.


   Hmm...must be a different person than the Dawn that I spoke with today at that number. She was

   very helpful to me and answered all of my questions.

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