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STB Not Accepting Commands from Remote

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Sid3
Contributor
Contributor
Posts: 1
Registered: ‎02-10-2019

STB Not Accepting Commands from Remote

Message 1 of 2
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Hello, I am having this problem with continuous scrolling of the TV Guide. The box will not accept any commands from the remote. I have tried using the remote from my other TV and the same thing happens. I would love to be able to press menu and customer support, but this box is not accepting ANY commands from the remote. I can't even tune in the channel that I want to watch. 

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CRobGauth
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,961
Registered: ‎11-04-2008

Re: STB Not Accepting Commands from Remote

Message 2 of 2
(477 Views)

Have you tried power resetting the box?

Or tried moving box around to ensure the receiver is not blocked.

When you press buttons on remote, do you see light flash on STB?

Can you control box via remote function of FIOS TV app?


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