Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

STB Performance Issues

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎03-06-2018

STB Performance Issues

Message 1 of 3
(990 Views)

Hi,

 

Does anyone else's STB have horrible horrible performance? Every time I use VOD I experience the following:

 

1) Massive delays when trying to browse, search, or do anything. The user experience is horrible

 

2) Many shows just never make it to on demand, episodes are always missing

 

3) Show/Movie playback often "skips" or goes black

 

It seems the STB is just horrible all around. Is this normal?

2 REPLIES 2
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,916
Registered: ‎11-04-2008

Re: STB Performance Issues

Message 2 of 3
(974 Views)

What model stb do you have?

Do you have internet issues as well?

If you have more than 1 stb, does it happen to all?


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎11-27-2011

Re: STB Performance Issues

Message 3 of 3
(864 Views)

I have at least one of the issues you spoke of, constant lags when browsing in On Demand. You push a direction button and nothing happens, so you push it again, nothing. All of a sudden after about 5 seconds you gets all the moves one after another  

My internet connection is fine ,it happens on all three boxes (2) Cisco CHS335HDC and (1) Cisco CHS335HDC.

Anyone have this problem? I have been dealing with this for quite some time  

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.