STB Slow Response to Channel Change
Shamika_VZ
Contributor - Level 3

Thanks for notifying us. This issue was inadvertently caused by a new ad deployment system. You should see some improvement in the next 2 weeks as we are disabling this capability on many channels.

We will be deploying a software fix on all your set top boxes between November 26 to January 7 across all FIOS markets which should resolve this issue fully. Thanks for your patience.

Shamika_Vz
Verizon Support

 

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