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STB Slow Response to Channel Change

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Shamika_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 447
Registered: ‎01-02-2011

STB Slow Response to Channel Change

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Thanks for notifying us. This issue was inadvertently caused by a new ad deployment system. You should see some improvement in the next 2 weeks as we are disabling this capability on many channels.

We will be deploying a software fix on all your set top boxes between November 26 to January 7 across all FIOS markets which should resolve this issue fully. Thanks for your patience.

 

Shamika_Vz
Verizon Support

 

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

 

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