STB does not keep HD TV selection

[Dogg4]

I have a Samsung HD TV and recently received a replacement STB, a Motorola QIP7216. It took care of other problems I had but it does not remember the type of TV selected, SD or HD. Each time I turn on the TV  a screen comes up and I am ask to choose SD or HD. When I select OK for HD it functions properly.This did not happen with a previous 7216 box I had. It does the same thing whether I use HDMI or Component connections. I have tried rebooting  and changing video settings. I have read the post of a similar problem with a different type STB and the recommended solution of turning on the TV first by not using the remote to turn on the STB and TV with one press of the power button. This solution is unacceptable given the charges we pay. There must be a solution to fix a problem that did not exist on an earlier STB.

[Shamika_VZ · Accepted solution]

Hello,

We can take a look at this for you. I sent you a private message to get started.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[carl0527]

So I'm having the same problem and this post is marked solved but the solution was sent by private message?  Why can this not be posted for all to see?

[Shamika_VZ]

Good Morning,

I can send you this information privately.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[bigjay654]

I am having this problem as well with a new HD STB.

[Hubrisnxs]

Hi, what's the solution? Do you simply choose the other setting?

[Shamika_VZ]

Good Morning,

Unfortunately we are not able to post this information publicly, however I will send you a private message to further explain.

Shamika_Vz
Verizon Support

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

[Bigtracks2]

I am having the same problem.  Could you please send me the solution?

[jackmcgann]

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@Shamika_VZ wrote:

Unfortunately we are not able to post this information publicly,

Shamika_Vz Verizon Support

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Really, So the solution to this admitted problem is so secret, that it can't be given to customers publicly? Is it "classified", maybe? Geeesh

[magargle]

I would like this solution as well because ...

I have a Samsung HD TV and recently received a replacement STB, a Motorola QIP7216.

Each time I turn on the TV  a screen comes up and I am ask to choose SD or HD.

When I select OK for HD it functions properly.

Please send me this hush-hush solution as well.