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STB not responding to FIOS TV Central

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ffrcoupe
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎09-03-2009

STB not responding to FIOS TV Central

Message 1 of 4
(5,125 Views)

Hi all,

 

Sorry if this is dupeage but I did a quick search and didn't find anything.

 

I just installed a new DVR which replaced a SD STB. I've actived remote DVR pn the box and FIOS TV central sees it but says that it is not resonding. I am unable to access the box from FIOS TV central.

 

The last time I activated a DVR it took a few days for it to respond but it's been about a week or more now.

 

Any ideas?

 

TIA.

3 REPLIES 3
prisaz
Platinum Contributor III
Platinum Contributor III
Posts: 6,820
Registered: ‎08-23-2008

Re: STB not responding to FIOS TV Central

Message 2 of 4
(5,119 Views)

 


@ffrcoupe wrote:

Hi all,

 

Sorry if this is dupeage but I did a quick search and didn't find anything.

 

I just installed a new DVR which replaced a SD STB. I've actived remote DVR pn the box and FIOS TV central sees it but says that it is not resonding. I am unable to access the box from FIOS TV central.

 

The last time I activated a DVR it took a few days for it to respond but it's been about a week or more now.

 

Any ideas?

 

TIA.


 

 

Contact tech support through the contact us link. If you select contact by phone, you may be able to get a chat session faster than a voice answer. If you have more than one DVR or have changed DVRs, they may need to do something on their side. Or perhaps they just need to activate the remote feature on thir end. Tech support should be able to contact the DVR, if they can not, remote DVR will not work, if they can, they should be able to resolve the issue.

 

On a second not FIOS in home agent software has been able to fix somethings without calling. Don't know if it would help in your situation.

Rick5472
Bronze Contributor II
Bronze Contributor II
Posts: 86
Registered: ‎08-29-2008

Re: STB not responding to FIOS TV Central

Message 3 of 4
(5,087 Views)

I just enabled my remote DVR last night.  I was told by a tech that after it is enabled you have to run the self diagnostic to see if the box connects to the network or whatever by verifying that "Listener 1 or 2" comes up.  You get there by going to menu - Help and Self Diagnostic and run the test.  I am still trying to get my second DVR remotely connected though.

ffrcoupe
Nickel Contributor
Nickel Contributor
Posts: 43
Registered: ‎09-03-2009

Re: STB not responding to FIOS TV Central

Message 4 of 4
(5,006 Views)

 


@Rick5472 wrote:

I just enabled my remote DVR last night.  I was told by a tech that after it is enabled you have to run the self diagnostic to see if the box connects to the network or whatever by verifying that "Listener 1 or 2" comes up.  You get there by going to menu - Help and Self Diagnostic and run the test.  I am still trying to get my second DVR remotely connected though.


 

 

That's a pretty helpful screen that I didn't know existed.

 

Thanks!

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