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STB rebooting

Posts: 1
Registered: ‎05-29-2013

STB rebooting

Message 1 of 2

My set top box is rebooting itself frequently. I worked with an agent last week, and he fixed the problem at the time. Now the box is starting to reboot frequently again. I am getting tired of this happening, and I want it fixed. Does anybody know what is causing this?

Silver Contributor II
Silver Contributor II
Posts: 371
Registered: ‎10-23-2008

Re: STB rebooting

Message 2 of 2

The most common reasons that an STB resets are as follows:

  • power outages
  • internal errors
  • software / firmware updates
  • overheating / ventilation issues

I have also found that performing certain activities can increase the likelihood of a box reset. These activities include prolonged Guide and On Demand menu use, especially looking up a lot of Information page descriptions. If you are performing the same type of activity each time the STB resets (e.g., looking up the same information page to the same program), this is a rare and unfixed issue that I've already notified Verizon about.

The bottom line is, if you're not having power issues and your STB has enough clearance around it to stay cool, you're probably looking at a bad box. You'll need to contact Verizon directly and have them walk you through all the steps to exchange your STB.

Short of that, you can always try an STB Auto Correct. Post back here if you need help doing this.

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