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STB recieving intereference from other remotes in the house

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Contributor
Contributor
Posts: 2
Registered: ‎11-18-2013

STB recieving intereference from other remotes in the house

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My set top boxes in the house recently upgraded themselves. Ever since, i'm having a problem where the set top box changes to channel 0 every time another remote is used. for example, the remote for my sound bar.... Basically, the box is recieiving a signal as if i am pressing the number 0 on the fios remote. Ive tried resetting the box several times and the problem still exists. Wondering if anyone else has been having this issue? im guessing it is a problem with the upgrade?

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: STB recieving intereference from other remotes in the house

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If you have a Cisco model STB, it is likely the software update that caused this problem.

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Contributor
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Posts: 2
Registered: ‎11-18-2013

Re: STB recieving intereference from other remotes in the house

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Update: spent about an hour online with tech support. Reset my boxes about ten times, but to no avail. Tech support was certain it was the boxes. Sent me a couple new one. Set them up, and low and behold..... The problem still exists. I am at my wits end

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