SYSTEM WILL NOT ALLOW ME TO SIGN ON WITH MY PASSWORD!

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Contributor
Contributor
Posts: 1
Registered: ‎11-30-2014

SYSTEM WILL NOT ALLOW ME TO SIGN ON WITH MY PASSWORD!

Message 1 of 4
(547 Views)

NOT SURE IF THERE IS A GLITCH IN THE SYSTEM, NONETHELESS, I HAVE NOT BEEN ABLE TO SIGN INTO "MY VERIZON" ACCOUNT FOR THE PAST 2 HOURS.  TO SAY THE LEAST I AM VERY ANNOYED AND DISAPPOINTED IN THE FACT THERE IS NOT WAY TO REACH OUT TO VERIZON'S CUSTOMER SERVICE BY WAY OF A LINK ETC.  PLEASE HELP. I AM TRYING TO PAY MY BILL!

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Contributor
Contributor
Posts: 2
Registered: ‎11-30-2014

Re: SYSTEM WILL NOT ALLOW ME TO SIGN ON WITH MY PASSWORD!

Message 2 of 4
(545 Views)

I cannot sign in to view my bill and/or pay it.  It does allow me to change my pwd but I go to review my account information, there's nothing. I've cleared cache, tried different browsers and my laptop. I cannot log in to my actual account.

 

I get this message:

"We are unable to process your request at this time. Please try again later. We apologize for any inconvenience."

at this URL:

https://www.verizon.com/ForYourHome/MyAccount/ngen/upr/error/errnotify.aspx?err=DEACTIVATED

 

I was able to find tech support phone number but the "office" is closed on the weekends. Is there no other way to get some assistance???

 

HELP!

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Moderator Moderator
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Posts: 10,231
Registered: ‎03-18-2013

Re: SYSTEM WILL NOT ALLOW ME TO SIGN ON WITH MY PASSWORD!

Message 3 of 4
(517 Views)

Hi cbbaker,

Sorry you are having difficulty with your account. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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Moderator Moderator
Moderator
Posts: 10,231
Registered: ‎03-18-2013

Re: SYSTEM WILL NOT ALLOW ME TO SIGN ON WITH MY PASSWORD!

Message 4 of 4
(515 Views)

Hi Izy,

Sorry you are having difficulty with your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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