×

Switch Account

Samsung Remote No Longer works with STB

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎06-12-2020

Samsung Remote No Longer works with STB

Message 1 of 4
(343 Views)

My Samsung Smart TV can no longer control my STB. It’s been paired for 6 mo tha, and stopped working a week or so ago. I tried rebooting the STB and the TV; and tried re-pairing, but no luck.

 

The STB is IPC1100 P2.

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions
Contributor
Contributor
Posts: 2
Registered: ‎06-12-2020

Re: Samsung Remote No Longer works with STB

Message 3 of 4
(316 Views)

Thanks for the suggestions- I tried all those steps, but no luck.

 

i removed the batteries from the remote for 30 seconds, then put them back in, and it seemed to work. It may have reset something in the remote control

View solution in original post

3 REPLIES 3
Highlighted
MVP MVP
MVP
Posts: 905
Registered: ‎12-06-2010

Re: Samsung Remote No Longer works with STB

Message 2 of 4
(329 Views)

@Mrswilde wrote:

My Samsung Smart TV can no longer control my STB. It’s been paired for 6 mo tha, and stopped working a week or so ago. I tried rebooting the STB and the TV; and tried re-pairing, but no luck.

 

The STB is IPC1100 P2.

 

Any suggestions?


Are you sure you are using the correct code for the TV? Is Simplink on the Samsung enabled? Is video input control on the Verizon box disabled? If all else fails, unplug the Fios box from the wall, Unplug the TV from the wall, Unplug the HDMI cable from the TV to the box, Plug the Fios box back in, plug the TV back in . Re-attach the HDMI cable.

Contributor
Contributor
Posts: 2
Registered: ‎06-12-2020

Re: Samsung Remote No Longer works with STB

Message 3 of 4
(317 Views)

Thanks for the suggestions- I tried all those steps, but no luck.

 

i removed the batteries from the remote for 30 seconds, then put them back in, and it seemed to work. It may have reset something in the remote control

View solution in original post

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,872
Registered: ‎11-04-2008

Re: Samsung Remote No Longer works with STB

Message 4 of 4
(313 Views)

How was the Samsung remote controlling STB?

I have a Samsung TV and the remote does allow you limited STB functions.

But it requires an IR TX to be in front of STB.

You didn't pair the remote with STB.

You just had t go in to TV settings to choose the correct model STB.

I just checked it and it works fine.

I also have IPC1100.

 


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.