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Samsung Smart TV FiOS App not working

Samsung Smart TV FiOS App not working

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Copper Contributor VB23454
Copper Contributor
Posts: 8
Registered: ‎12-18-2014
Message 111 of 122
(3,408 Views)

@tns_2 wrote:

Note fios app now shows up in the Samsung apps again.  (PN64e8000)   I haven't gotten it to successfully setup yet, but at least its there again.

 

UPdate:  Doesnt seem to complete download after a significant wait.  And doesn't show on another model i have (pn51e550).  But maybe its just a matter of time.


I have 32 in Smart TV, bought March 2014.  Updated the SmartTV to latest version, no App in the store.  There are a couple verison of App Store hosting software that Samsung uses.  I expect we have different versions and yours has been updated first.  Good news, let us know if it stays there and when it starts working.

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Copper Contributor patmart54
Copper Contributor
Posts: 7
Registered: ‎12-01-2014
Message 112 of 122
(3,398 Views)

I even updated to the current firmware version to see if the Verizon FiOS app was installed but sigh... it was not.

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 113 of 122
(3,351 Views)

As my update says I see it on one of my two "E" series (2012-2013) Tv's but not the other WHEN I search for FIOS.  But it doesn't seem to load. I had been doing weekly searchs ever since it disappeared to see if it would show up again. 

 

Here's hoping it is actually still be worked on.

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Copper Contributor patmart54
Copper Contributor
Posts: 7
Registered: ‎12-01-2014
Message 114 of 122
(3,347 Views)

This has been broken for a while and I belive that Verizon doesn't want the app available on SmartTV's as it would to more people cutting the cord.  

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,767
Registered: ‎11-04-2008
Message 115 of 122
(3,315 Views)

FIOS APP isn't really cutting the cord. All it allows you to do is not rent a box or cable card.

You still have to pay the monthly service fee for TV service.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
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Contributor Tahir-Chaudhry
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Posts: 1
Registered: ‎03-03-2015
Message 116 of 122
(3,163 Views)

Opened ticket with Verizon tech support, most of thier tech support folks had no clue about the issue, finally one tech transferred the blame to samsung saying issue with Samsung and they have been working it. Got Samsung number but did not go through

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Copper Contributor patmart54
Copper Contributor
Posts: 7
Registered: ‎12-01-2014
Message 117 of 122
(3,142 Views)

At least I could reduce the number of STB's in my house which is the point sort of cutting the cord.  The FiOS app works on my XBOX one w/o a problem.


@CRobGauth wrote:

FIOS APP isn't really cutting the cord. All it allows you to do is not rent a box or cable card.

You still have to pay the monthly service fee for TV service.


 

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Contributor lspc20012
Contributor
Posts: 2
Registered: ‎03-07-2015
Message 118 of 122
(3,064 Views)

All,

 

This is what I got from verizon tech support:

 

This issue stems from an Akamai change that switched all traffic from SSL to TLS. Samsung has indicated that they are working on a firmware patch for 2012 models to support TLS. We are waiting for an ETA.

 

 

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Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 119 of 122
(3,021 Views)

Ah.  Poodle strikes again.

 

https://www.us-cert.gov/ncas/alerts/TA14-290A

 

Lots of people have turned off support of SSL.

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Contributor lspc20012
Contributor
Posts: 2
Registered: ‎03-07-2015
Message 120 of 122
(2,992 Views)
So now Samsung is telling me they use XML binary encryotion and not SSL. I wish I could get a straight answer from Verizon. Looks like they're just making up excuses.
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