Choose your cart
Choose your cart
I have Quantum and have the same issue.
Does anyone haw older STB/DVR with the issue?
Trying to figure out if it is just Qunatum related or generally not working.
My app does not work either. I am thinking that FIOS simply wants folks to buy extra plans and/or sell extra bandwith, or Samsung's apps simply don't work. I think I am sorry now that I have bought those tvs. Does anyone know what to do with this issue?
@CRobGauth wrote:I have Quantum and have the same issue.
Does anyone haw older STB/DVR with the issue?
Trying to figure out if it is just Qunatum related or generally not working.
Same here, since last week. "Detecting Network" never finishes.
All other apps on the TV work fine, network connectivity from the TV is good (Netflix, Pandora, etc)
Reset TV, reinstalled the app, tried ethernet/wifi, etc. No change. FiOS set top boxes in the house work fine, and curiously the FiOS app for android is able to stream just fine over the same network.
The app info says to contact ce-support@one.verizon.com so I will try there as well and post here if I get a reply.
10-21-2014 02:19 PM - edited 10-21-2014 02:20 PM
I spent almost two hours on the computer and then phone with Samsung tech support last night, and once I got to Tier III support at Samsung, they immediately acknowledged that this is a known issue with the Verizon FIOS app, and they (Samsung) are pressing Verizon for a solution.
Even though it is a known issue, the Tier III tech took about 40 minutes of his time to remotely access my Smart TV, reset the Smart Hub, ensure my firmware and software were up to date, checked all my network settings, reinstalled the Verizon app, and did some other tricks to try to get it to work.
In the end, nothing worked to fix the Verizon FIOS app, still getting the "Detecting Network" error, although my Smart TV is nice and up to date now. I was actually pleasantly surprised by the level of assistance provided by Samsung.
BOTTOM LINE, this is a VERIZON ISSUE, and we all need to keep pressing Verizon for a solution.