Accessibility Resource Center Skip to main content
Get gifts fast with In-Store & Curbside Pickup or same-day delivery.

Samsung Smart TV FiOS App not working

SOLVED
Reply
Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Samsung Smart TV FiOS App not working

Message 21 of 122
(2,945 Views)

Some Verizon people are looking at it.  Not sure they have any handle on the problem yet.  Especially as we have at least one person posting in another thread that it still is working for them.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-25-2014

Re: Samsung Smart TV FiOS App not working

Message 22 of 122
(2,942 Views)

The same thing happened to my TV i contacted samsung and they told me to contact verizon, I contact verizon and they tell me to contact samsung! I worked fine and all of a sudden it is stuck on Detecting network.

 

HELP!!!!!!

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: Samsung Smart TV FiOS App not working

Message 23 of 122
(2,907 Views)

Post from dslreports forum.

A Samsung firmware update from early October causes this issue. It has to do with an authenticati n certificate.
Samsung and Verizon supposedly working on it...No ETA


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎10-19-2014

Re: Samsung Smart TV FiOS App not working

Message 24 of 122
(2,873 Views)

Yes, thank you, for letting us know. I called Samsung as well and they are working on it, so I think that will cover all of us who are affected. As of yesterday, there was no fix, so am not sure when it will be done.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-28-2014

Re: Samsung Smart TV FiOS App not working

Message 25 of 122
(2,752 Views)

I have the exact same issue.  I called Verizon and the technican has no idea that it is not working or why.  He told me to call Samsung.  So while it may be a known issue, it does not seem like they are trying to fix it.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-29-2014

Re: Samsung Smart TV FiOS App not working

Message 26 of 122
(2,713 Views)

I just spoke to Samsung customer support and they are telling us to contact Verizon still.  So I don't think they are working on the issue if their support staff is still clueless.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 7,914
Registered: ‎11-04-2008

Re: Samsung Smart TV FiOS App not working

Message 27 of 122
(2,701 Views)

Here is an update I got from Verizon:

yeah there is an issue with the app certificate and we're working to resolve the issue but there is no ETA at this time. We're using an older cert with the app that's not compatible with Samsung.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎10-29-2014

Re: Samsung Smart TV FiOS App not working

Message 28 of 122
(2,691 Views)

I just want to add that my Samsung tv had the stock firmware, and the app still bugged out on me last week. I tried updating the firmware to the newest version, but that didn't fix it. Whatever they say, it's not the newest firmware that caused the issue.

Highlighted
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012

Re: Samsung Smart TV FiOS App not working

Message 29 of 122
(2,609 Views)

Its a CERTIFICATE problem.  Based on my own experiences with chaning or expiring certificates, Samsung has to give the updated certificate to Verizon.  Verizon has to integrate it and send a new version back to Samsung for distribution.  No ETA

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎02-02-2014

Re: Samsung Smart TV FiOS App not working

Message 30 of 122
(2,411 Views)

I spoke to Samsung last night and the app has been pulled from the menu.  It was deleted from the Smart Hub and when I looked to download it again, it was missing.

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.