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Scrambled VOD

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Contributor
Contributor
Posts: 1
Registered: ‎05-27-2014

Scrambled VOD

Message 1 of 4
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I have most of my premium  channels VOD are scrambled on SD or HD and has been this way for several weeks off and on. Any thing I can do?

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Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: Scrambled VOD

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(1,136 Views)

VOD normally comes through the home router, so typically just resetting the router, (quick off and on is fine) and then MAYBE resetting the Cable box second,  usually just resetting the router works for me, and it has an immediate improvement.

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Gold Contributor V
Gold Contributor V
Posts: 2,070
Registered: ‎08-07-2008

Re: Scrambled VOD

Message 3 of 4
(1,133 Views)

@firgl1 wrote:

I have most of my premium  channels VOD are scrambled on SD or HD and has been this way for several weeks off and on. Any thing I can do?


Try performing the Fix FiOS TV Issues in the Main Menu>>Customer Support>>Top Support Tools area.  This corrected a similar issue for me.

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Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,796
Registered: ‎08-06-2008

Re: Scrambled VOD

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(1,122 Views)

Most VOD issues are either a bad router or bad ONT. You can try to reset them but if it does not work call for a service call.

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