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Screen goes dark with searching in bottom corner

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Contributor
Contributor
Posts: 1
Registered: ‎11-18-2013

Screen goes dark with searching in bottom corner

Message 1 of 2
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I have 4 set top boxes in my house and recently have been having issues with the one in my bedrooms.  The screen goes dark and in the bottom right hand corner it says searching.  I have unplugged the router, unplugged all the tvs and replugged them in and after a few hours it starts doing it again.  Sometimes it will be dark for up to 5 minutes and then it will start playing again.

 

 

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Bronze Contributor II
Bronze Contributor II
Posts: 140
Registered: ‎10-01-2013

Re: Screen goes dark with searching in bottom corner

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This sounds like the TV is searching for a video signal. It is like if you were watching a DVD and somebody unplugged the video cables from the back of the TV. It doesn't mean the verizon settop box has turned off or lost connection with Verizon service, but rather the settop box and the TV have lost connection with each other. This is just how it sounds to me from your description. try swapping out the cabling that connects the STB to the TV.

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