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Hello All,
I recently began having issues with the guide and on demand not working at two of my 4 set top boxes. Scenario before Verizon arrived:
All 4 boxes are downstream of an 8-way splitter, with only 4 of the 8 house outlets being used. It might not matter how close the boxes are to the router, but just FYI
Box 1- Closest to router, HD box, fully functional
Box 2 - 2nd closest to router, HD DVR, guide and on-demand not working (no data connectivity message)
Box 3 - across house from router, HD box, downstream of additional 2-way splitter, guide and on-demand not working, (no data connectivity message)
Box 4 - also across house from router, HD DVR, the other box on the 2-way splitter mentioned above, fully functional
The tech arrives, replaces the 8-way splitter, replaces the gear on the outside of the house just to eliminate them from possibility, and now the new scenario:
Box 1 - still fully functional
Box 2 - now fully functional
Box 3 and 4 -one will work when connected to the splitter, but only if the other cable is disconnected FROM THE 2-WAY SPLITTER downstream of the 8-way(as opposed to only disconnected from the box and the other cable is left on the splitter). So only box 3 or 4 will work at a time, not together. When working, the one is fully functional. Connect the other cable to the splitter, loses data connectivity.
The tech was baffled, tried 4 different splitters from different boxes. He mentioned it was not a bandwidth or loss isssue from what he could tell, and was puzzled. I hope this makes sense I tried my best to be detailed.
I'll be happy to provide other details. Everything was working in the past, I don't know what changed to degrade something etc. I was not messing with anything, it just went south on it's own. Honest.
Thanks
Mike