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Sept 2020 Fios DVR and Guide Update

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primarycolors
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Posts: 1
Registered: ‎02-27-2017

Re: Sept 2020 Fios DVR and Guide Update

Message 71 of 1,199
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Verizon, I though you claim to be the fastest network, you just took a step backwards.  I agree with everything folks said on this board and have the same issues.

 

Fonts to small, condensed and hard to read, making a channel change is slow, the banner for the past channels you have watched has glitches, doesn’t maintain the info and comes up blank.   And where is the days date?  When trying to record something a few days in advance it’s hard to find what day you’re on.

 

This guide was poorly designed and executed and should have been tested before it was released to your customers.

Papataz
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 72 of 1,199
(1,868 Views)

Again why fix something that works. What was a pleasant interface is now equivalent to being put on hold.

 

Wikimtb1
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Posts: 3
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 73 of 1,199
(1,838 Views)

New guide is horrible. Bring back the color coded Channels.  Also, current channel video in guide function needs to be brought  back.  This upgrade seems like they went backwards not forward. Bring back the old guide.  If it wasn’t broke why fix it. 

Wikimtb1
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Contributor
Posts: 3
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 74 of 1,199
(1,821 Views)

Guide is also really hard on the eyes.  Verizon, this update is a failure.  Please roll back the old guide (or make it an option). This is making consider switching back to DirectTV. 

Mariontv
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 75 of 1,199
(1,808 Views)

The new guide is horrible!! What were you thinking? If it “isn’t broke, don’t fix it.”

Sjb2222
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 76 of 1,199
(1,793 Views)

So much harder to read, at least give us the option to go back

Coventryag
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 77 of 1,199
(1,778 Views)

I agree with all these comments...the new guide is slower & less user friendly.   PLEASE CHANGE IT BACK!!

Bmw1234
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 78 of 1,199
(1,772 Views)

Also, just joined the forum to complain about the upgrade. Agree with all the issues Mentioned. Why fix what wasn’t broke? Was this piloted with any real users? At least give us the option to backout, or revert to old. I don’t see any logic that looks like an improvement, extra button pushes, less intuitive, this upgrade is horrible!

Ij
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Posts: 1
Registered: ‎09-30-2020

Re: New Fios Guide

Message 79 of 1,199
(1,773 Views)

I completely agree!  I HATE that I can’t see my show while I read the guide.  Why? And why is it so hard to read?  Why do I have to hit info to see an entire title?
It is very slow and unresponsive.  So much so that I give up and hit exit.  Even viewing my recordings is frustrating now with no chapters and giant bar at the bottom.  

And like so many others here, I felt strongly enough that I had to create an account to complain.  That’s how strongly I felt.  I’ve been a customer for over a decade and it has never been so hard to watch TV.  I was on the fence about leaving before but this sealed the deal for me.  

Annoyed59
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Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 80 of 1,199
(1,770 Views)

I created a profile just so I can let Fios know this new guide is HORRIBLE. how can I get it back to the way it was previously???  

This new format is so user UNfriendly!!!

 

 

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