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Sept 2020 Fios DVR and Guide Update

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Scroller
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Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

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I cannot stand having no colors. I text on smaller TV's is hard to read

joshuam1
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Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 372 of 1,199
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No, not solved. the new guide still sucks and is unusable. Roll it back.

adios
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Posts: 2
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 373 of 1,199
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I agree.  I absolutely HATE the new guide with everything in exactly the same color etc.   I'm tempted to drop FIOS just because I hate it so very much.  Not sure who thought this was better and more helpful!

StaceyAlissa
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Posts: 1
Registered: ‎10-09-2020

Re: New Fios Guide

Message 374 of 1,199
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Agreed.  Horrible update. 65” UHD and can hardly read the channel logos.  Harder to scan.  They decided to go for modern looking over functional 

Newguideconcern
Copper Contributor
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Posts: 13
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 375 of 1,199
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In what universe should the “Solved” check mark be displayed in the title of this forum? If “Solved” is the VZ response, I guess we know how little they respect their customers! We paid for this horrible update and I want our money back!

adios
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Posts: 2
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 376 of 1,199
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This is really a WORTHLESS boilerplate response to a number of previously loyal FIOS customers (I have 3 boxes and every single premium channel) who are about ready for XFINITY.  I am calling them tomorrow to start discussing pricing etc.

KennyG8
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Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 377 of 1,199
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I would like to know who they tested this new system with who thought that getting rid of the chapter function for recorded programs was OK.  I doubt they tested it.  They need to bring that back IMMEDIATELY.  The rest of the changes I can deal with.  While I'm on here let's also simplify the back button and just go back to the previous channel.  Anybody who has ever developed user interfaces should know less clicks is better.

sbllbs
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Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 378 of 1,199
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Huge TV, can't read anything! The new guide is too cluttered.

DGJ
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Posts: 4
Registered: ‎10-09-2020

Hate the New Fios Guide

Message 379 of 1,199
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The guide update is a disaster - it is much to busy putting you into overload when you try to get info on the show, actors, etc.  Seeing the upcoming shows on that channel was easy enough before just hitting the guide button.  Now I don't get to see nearly as much info as I could see before and a little info on what is coming up.  Updated  software is always frustrating to adapt to but this update has The old version was fine - this one puts me into overload and makes it so difficult to get simple information quickly.

CKR-MD0615
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Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 380 of 1,199
(896 Views)

My family does not like the new guide either. It's hard to read and there are latency issues.

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