Re: Sept 2020 Fios DVR and Guide Update
JIRA
Enthusiast - Level 1

There should be an option to not have the new version!!  It is horrible, I don’t know who it was tested on, but I cannot believe anyone liked it.  

Re: Sept 2020 Fios DVR and Guide Update
KK410
Enthusiast - Level 2

I don’t use social media BUT a post there for others to provide feedback linked to this forum could help. Fios has over 5 million customers.  We are a drop in the bucket.  And granted this upgrade may not have been rolled out to everyone at once.  I will call Comcast tomorrow and suggest others do as well to see if a discount for Verizon Fios customer transfers could happen for those of us mentioning the unsatisfactory “DOWN”grade to the latest Verizon guide as the reason for our signing up. 

Verizon Fios~I don’t want to leave but I pay a big monthly check to you every month.  Our voices should matter.  

Latest "EPG" changes really difficult to read
jackmcgann
Specialist - Level 1

The Latest "EPG" changes are really difficult to read without the colors.

Re: Sept 2020 Fios DVR and Guide Update
yermi112
Enthusiast - Level 1

This is the worst channel guide I’ve ever used. Who in their right mind thought that this was a good upgrade. When you find him, fire him. I won’t go through all the defects as they were pointed out in the previous posts. Change it back to the way it was.

Re: Sept 2020 Fios DVR and Guide Update
thedears
Enthusiast - Level 1

This new guide is awful.  I will consider leaving Verizion because of this.   We loved the hold guide, how you could click the top arrow button under Guide and see the PIP and  expanded guide, or just hit guide and see the PIP in the top left corner, or click on Info twice and get a nice paragraph about the show you are watching.  This is really bad.  If not reverted back, just leave Verizon everyone.   

Re: Sept 2020 Fios DVR and Guide Update
2poodles1
Enthusiast - Level 3

If you call, just say the word “complaint” when the computer asks what you’re calling about.  Say nothing more.  I got a real person in less than a minute but you might have to wait longer depending on when you call.  She was very nice. Not in a position to solve the problem but at least listened.   More callers can’t hurt.  

Re: Sept 2020 Fios DVR and Guide Update
Mojojones
Enthusiast - Level 1

Guide is terrible. Hard to read. 

please offer option to revert to previous version

Re: Sept 2020 Fios DVR and Guide Update
scubaj1
Enthusiast - Level 2

Seriously you actually found someone who likes the new glide?  I HATE IT. PERIOD.  Its slower, the white letters on black are very hard to look at, all the stupid icons that slowly load on the left side are useless, the loss of the colors (like green for sports) is a really bad idea- I could go on and on.  The people who you asked must be the same people that New Coke was good.

PLEASE BRING BACK THE OLD SCHEME!!!!!!

Re: Sept 2020 Fios DVR and Guide Update
Goalie71
Enthusiast - Level 2

I like it.

But then again, I like rancid milk.

Re: Sept 2020 Fios DVR and Guide Update
DHK11
Enthusiast - Level 1

I have to agree with every complaint. I have found no improvement over the previous guide. Two old sayings come to mind. “KISS” - keep it simple stupid and “If it ain’t broke don’t fix it”.