Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Sept 2020 Fios DVR and Guide Update

SOLVED
Reply
MAN3637
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 421 of 1,178
(508 Views)

I agree with statements on here. I also feel, we pay so much to begin with, to make such drastic changes like this without informing all customers via email or mail or at least allow us the ability to go back to the old version of the guide.

The New Guide is hard to read, hard to differentiate between sports, movies, etc and overall hard to navigate thru the days. 
Verizon Fios, allow your customers the choice which guide they want to use!!

Kindaplump45
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

New guide

Message 422 of 1,178
(487 Views)

Bring back the color coded guide. This new update sucks!!!

NOTHAPPY9
Contributor
Contributor
Posts: 2
Registered: ‎10-08-2020

New guide is worst ever

Message 423 of 1,178
(534 Views)

I convinced myself that though I was spending way too much on Fios TV I truly enjoyed the service. That’s over now!!  Every single feature I loved and used is now gone!! It’s as if the programmer NEVER watched a minute of fios tv!!  So now I’m paying a premium for an awful experience. The icons are totally unnecessary and just slow everything down. If the guide isn’t restored soon I’m outta here. So fios say good bye to a customer who’s has 7 boxes 2 dvrs phone and internet. 

GUIDE
Contributor
Contributor
Posts: 2
Registered: ‎10-10-2020

New guide is worst ever ( no FF, no slow play, font too small )

Message 424 of 1,178
(528 Views)

I agree it is really BAD

1. it is smaller font and hard to see on a 48” TV on our 80” its ok

2. You can’t fast forward on recorded shows by 10min anyone  ( you would use the Up Arrow and the the display would allow you to jump to whatever 10 min section in the show. Now it takes forever. I guess it’s time to get rid of the DVR

3. Slow Play doesn’t work. This was great for sporting events (sucks now)

4. even today you can’t add extend time to recording football games

 

PLEASE GO BACK OR FIX THE ISSUES

 

 

 

Nimzo19
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 425 of 1,178
(528 Views)

The so called upgrade is a calamity.  Whomever was responsible for the "upgrade" clearly did not understand or bother to take into account the basic principles of human factor design.  Its very hard on the eyes; slow; lacks the very essential ability to view a single channel lineup in the tv guide-now you have to scroll and scroll; no longer can skip ahead in 10 minute increment son the DVR <what does that have to do with the design>.  If this doesn't get fixed then its all I need to cut the cord and and pick up on air broadcasters for free. Im sure there are many others struggling with this 

F_PK
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎10-04-2018

Re: Sept 2020 Fios DVR and Guide Update

Message 426 of 1,178
(521 Views)

My question is:  What new hardware or software product is Verizon planning on releasing that will make ALL these issues go away. (for and increase in cost of course)

Chezlo
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 427 of 1,178
(512 Views)

The new channel guide is frustrating and awkward. I don’t know whether you tested this on people who actually had an IQ above peanut butter. Anyone who thinks this is an improvement is sadly mistaken. Very disappointing effort from Verizon. I think Comcast would have a better guide and I feelLike switching services if this guy is not fixed or even returned to the earlier format.

PhillyPod
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Fix this update!

Message 428 of 1,178
(504 Views)

I agree with the other 400+ replies.  This update it terrible for all of the reasons mentioned by others.  In particular:

 

1. I really liked the Picture in Picture box in the upper left. It allowed me to continue watching the show I was on while browsing others.  WHY would you get rid of it??

 

2.  It is much slower to navigate

 

3. In the old Guide I could hit my "favorites" button on the remote to bring up my list at any time.  Now, if the current show info bar is on the bottom of the screen it won't work.  I have to hit "exit" and then "favorites". 

jcf135
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 429 of 1,178
(493 Views)

Doesn't FIOS employ any UX/UI developers?? The display is more cluttered and harder to read.  It honestly discourages me from flipping around to see what's on so if there isn't something very specific I want to watch I'll go to some other streaming service if I want to hunt around for something to watch.

 

If anyone at FIOS is reading this, please, PLEASE address the following:

1. There's no text wrapping so if the entire show name can't fit within the bar then I guess you have to guess what's on?  I'd rather have less channels displayed at once and be able to see the full name/details.

 

2. The monochromatic display makes it that much harder to identify content. Why take away the great color coding that was in place before??

 

3. Why are there a channel number, channel logo, AND show logo boxes? Channel number/logo ok fine, but the show preview box is so small that it's not worth having and just clutters up the display even more.

 

4. Please bring back up the box in the upper left that displays what you're currently watching!

 

5. Is it me or is the guide and/or remote less responsive now? I feel like there's a noticeable lag between when you press a button and something happens on screen.

Sag11903
Contributor
Contributor
Posts: 1
Registered: ‎10-10-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 430 of 1,178
(520 Views)

I still have to get used to the upgrade, but if program chaptering was indeed removed that is beyond ridiculous.  I utilize it frequently for DVR’d shows and from what I’ve read on these forums, many other customers do as well.  I don’t know how testing could have missed this...is there a new feature that replicates this?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.