I am not sure how the Verizon post claiming they do testing was marked as a solution, but it is not one. I want to know when they will revert back to the previously functioning software or release updates that fix the latency, guide, and dvr issues. Since this problem started, I have accelerated my dvr watching. I have gone from 80+% to 40%. If there is not a real solution by the time I get to zero, I am planning to call up Comcast Xfinity.
10-11-2020 01:14 PM
The guide was fine just the way it was. Chaptering was the most valuable function of all! This really sucks. What was verizons rational for making these changes? It usually comes down to improving profit margins, but that is, of course, never given as a reason.
Verizon should revert to the old FIOS Guide, or give customers the option. I can't read the channel numbers on the new guide, which is very clunky. Customer satizfaction should be the deciding factor, not some Verizon Fios software engineer who felt like expressing their taste in guide design was paramount.
A well-run company would not have allowed this to happen.
Many of us use cable TV to watch several channels at time. The UI needs to be fast and out of our face.
We also watch live sports and like to use pause, rewind, slow-motion, etc. But the stupid bar at the bottom won't get out of the way. It pops up on each button press. I know what channel I’m on, I don’t need to be reminded every few seconds.
This is Verizon's 'New Coke'. Revert back.
The new guide is terrible as so many others have stated, my husband has not stopped complaining about it since the roll-out
It makes watching TV stressful and these days having more stress is not what we need.
We've taken to watching more Netflix just to avoid using the Fios guide and I don't need Fios to watch Netflix
Who was the brain-trust that came up with this design? It is cumbersome, confusing and just confusing. I can definitively say, if people are frustrated when trying to find something to watch, or tuning to something, or moving around within the system, PEOPLE WILL NOT WATCH. I FINALLY JUST TURNED IT OFF. My next step is CANCELING FIOS and going with something like Youtube TV or Hulu.