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Sept 2020 Fios DVR and Guide Update

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Scott804
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Posts: 3
Registered: ‎09-19-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 511 of 1,198
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I am not sure how the Verizon post claiming they do testing was marked as a solution, but it is not one. I want to know when they will revert back to the previously functioning software or release updates that fix the latency,  guide, and dvr issues. Since this problem started, I have accelerated my dvr watching. I have gone from 80+% to 40%.  If there is not a real solution by the time I get to zero, I am planning to call up Comcast Xfinity. 

Where-s-Horace
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Posts: 1
Registered: ‎03-08-2018

Re: Please bring back "Chapters" for DVR recordings!

Message 512 of 1,198
(882 Views)

The guide was fine just the way it was. Chaptering was the most valuable function of all! This really sucks. What was verizons rational for making these changes? It usually comes down to improving profit margins, but that is, of course, never given as a reason.

Bouvet
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Posts: 1
Registered: ‎10-11-2020

New Fios Guide stinks

Message 513 of 1,198
(860 Views)

Verizon should revert to the old FIOS Guide, or give customers the option.  I can't read the channel numbers on the new guide, which is very clunky.  Customer satizfaction should be the deciding factor, not some Verizon Fios software engineer who felt like expressing their taste in guide design was paramount.  

ss20
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Posts: 7
Registered: ‎02-05-2020

Re: New Fios Guide stinks

Message 514 of 1,198
(829 Views)

A well-run company would not have allowed this to happen.


Many of us use cable TV to watch several channels at time. The UI needs to be fast and out of our face.

 

We also watch live sports and like to use pause, rewind, slow-motion, etc. But the stupid bar at the bottom won't get out of the way. It pops up on each button press. I know what channel I’m on, I don’t need to be reminded every few seconds.

 

This is Verizon's 'New Coke'. Revert back.

rog457
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Posts: 2
Registered: ‎08-30-2008

Re: Sept 2020 Fios DVR and Guide Update

Message 515 of 1,198
(783 Views)

The new guide is terrible as so many others have stated, my husband has not stopped complaining about it since the roll-out 

 

It makes watching TV stressful and these days having more stress is not what we need. 

 

We've taken to watching more Netflix just to avoid using the Fios guide and I don't need Fios to watch Netflix 

Geep
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Contributor
Posts: 5
Registered: ‎10-11-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 516 of 1,198
(783 Views)

Agree, hard to read and follow.  Colors were very nice...easy to find sports, etc. P-i-P in upper left corner was great.  MUST have it back.  Thank you!

Geep
Contributor
Contributor
Posts: 5
Registered: ‎10-11-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 517 of 1,198
(782 Views)

Agree 100%. It is terrible!

DVU
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Posts: 4
Registered: ‎10-01-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 518 of 1,198
(776 Views)

Just give us an option to roll it back and use old one. It is silly if you force customers to change providers because of this.  

Skgman
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Contributor
Posts: 1
Registered: ‎09-28-2017

Re: Sept 2020 Fios DVR and Guide Update

Message 519 of 1,198
(742 Views)

I completely agree that the guide update is horrible.  I can not read most of the information.  White letters on a lack background is very hard on my eyes. 

johnson11
Contributor
Contributor
Posts: 2
Registered: ‎10-11-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 520 of 1,198
(773 Views)

Who was the brain-trust that came up with this design?  It is cumbersome, confusing and just confusing.  I can definitively say, if people are frustrated when trying to find something to watch, or tuning to something, or moving around within the system, PEOPLE WILL NOT WATCH.  I FINALLY JUST TURNED IT OFF.  My next step is CANCELING FIOS and going with something like Youtube TV or Hulu. 

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