Sept 2020 Fios DVR and Guide Update

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Copper Contributor
Copper Contributor
Posts: 22
Registered: ‎12-12-2013

Re: Sept 2020 Fios DVR and Guide Update

Message 721 of 938
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Any screenwriters out there?

A bunch of executives from NOZIREV are placed in a real-life reboot of the Saw franchise.  Complete 15 tasks with the new guide or else.  Ready, set, start the clock.  Heck make it a Reality Series!

 

Or do a campaign style parody:  I'm President of NOZIREV and I'm here to show you our latest improvements to your viewing experience.

 

Excellent summary Steve!

 

Maybe we could get a dozen top contributors to ZOOM w the VZ Team and discuss this disaster in a thoughtful manner... Yeah, right when Heck freezes over!    By now is anybody fooled into believing that VZ is a normal, customer conscience company that responds constructively to a New Tylenol-level debacle?

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Contributor
Contributor
Posts: 2
Registered: ‎10-17-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 722 of 938
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The NEW Guide is absolutely terrible.  It's harder to see the shows and everything is BLACK!!!!  There used to be different colors to show movies, sports, etc.  When I click on a show to see who is in it, I can't get back to the GUIDE.  I have to go out and back in and then find my spot again!

I do hope they go back to the way it was before!  It was so nice and EASY!!!!!

 

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Contributor
Contributor
Posts: 2
Registered: ‎10-17-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 723 of 938
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The new GUIDE is terrible.  It is all black which is actually confusing.  There used to be color coding for movies, sports,  etc.  That really helped. 

When you click on a future movie to see who is in it, you can't get back to the GUIDE.

 

Please help your customers and do something about this awful new GUIDE.

 

Thank you.

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Contributor
Contributor
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Registered: ‎10-17-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 724 of 938
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This is not acceptable.

the new guide and format are the most annoying thing I’ve had to deal with. It makes me want to cancel my cable. I mean what’s  the point anyway. 

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Contributor
Contributor
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Registered: ‎10-14-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 725 of 938
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This upgrade is far less than that. Nothing is working properly and I was just trying to scroll through to get to the end since I didn't see it. It would not scroll through to the end and it doesn't finish to the end.  

 

It takes too long to have a number from a channel to come up and the guide goes to that channel. (Change from 506 to 740 - you click on the 7 then 4 and finally 0 and it will not place the last # and go to 74)

 

There also was a change for a 10 minute interval to the end of the show and that doesn't work anymore.

 

This entire guide needs to be put back to what it was before as soon as possible. You should ask customers about it first.

 

Frustrated!!!

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Contributor
Contributor
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Registered: ‎10-17-2020

Re: Sept 2020 Fios DVR and Guide Update

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How is this a solution?? Telling your internal team? The update is AWFUL.  Roll it back. Think it’s time to change cable companies. 

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Contributor
Contributor
Posts: 6
Registered: ‎11-25-2012

Re: Sept 2020 Fios DVR and Guide Update

Message 727 of 938
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Verizon,

Respectfully, writing as a Fios customer for 20 years, there is no need "for further analysis and consideration" or "to  implement some improvements shortly". JUST ROLL IT BACK TO THE PRIOR ON-SCREEN GUIDE AND MENU OPTIONS THAT NO ONE HAD ANY COMPLAINTS ABOUT AND EVERYONE ENJOYED USING! PLEASE! 


@Nilsa_VZ wrote:

Please disregard that this topic has been marked as solved. This post was marked as the solution in order to float it to the beginning of this thread for increased visibility.

 

Dear Verizon Customers,

 

Thank you for bringing these concerns to our attention. We hear you and apologize that this software update did not meet your expectations.

 

We have shared your feedback internally for further analysis and consideration.

 

Our Product Development Team is working diligently to address the concerns and planning to implement some improvements shortly.

 

As always, we greatly appreciate and value your feedback.

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Contributor
Contributor
Posts: 1
Registered: ‎10-17-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 728 of 938
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I am not sure why this thread says that it is solved, far from it.  The new upgrade has caused a number of issues

  1. remote is very sluggish on everything, turning channels, pausing, trying to get the guide, you name it
  2. The guide is very hard to read, miss the color coding of sports, movies etc. 
  3. Why in the world would you remove the ability to use chapters on DVR tapings.  This was something that was a huge improvement on other providers and a reason I never switched to Comcast.
  4. When using the last button you now have to go through more clicks instead of just one 
  5. it used to be if you tuned into a show after it already started, you could press record and the whole show would record including the minutes you missed, now it only records from when you pressed record. In addition, you could also rewind a show you came in the middle of and watch the entire show even if you tuned in late. Now you can’t even do that.  THIS WAS HUGE and one reason another reason I never switched to Comcast.

It really does not make good business sense to take away features, ones that I am sure Verizon knows people use and if you can't maybe you should have taken a survey of your customers before you got rid of features.   Please bring  these features back

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Contributor
Posts: 1
Registered: ‎12-14-2019

Re: Sept 2020 Fios DVR and Guide Update

Message 729 of 938
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If the new TV guide change isn't rolled back by the time my 2 year commitment is up I will be leaving for Comcast.

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Contributor
Contributor
Posts: 1
Registered: ‎10-17-2020

New Fios Guide Update Sept 2020

Message 730 of 938
(483 Views)

The new Fios Guide, VOD and DVR are HORRIBLE. It is difficult to navigate. It is slow. It is cumbersome.  It is absolutely AWFUL. Please change back to the previous format ASAP.

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