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Sept 2020 Fios DVR and Guide Update

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Contributor
Contributor
Posts: 3
Registered: ‎12-08-2017

Re: Fios interface Changes Based On Your Feedback!

Message 961 of 1,049
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Guide filter needs to stay where you pick from previous day!!

Also remote response is very annoying!!!!!

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Contributor
Contributor
Posts: 2
Registered: ‎12-07-2017

Re: Sept 2020 Fios DVR and Guide Update

Message 962 of 1,049
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This update is horrible!  It was unnecessary.  The guide was fine prior to this update.  The lag time with doing anything (calling up the guide, switching back to last channel, calling up DVR, etc) is so frustrating....makes me want to throw the remote.  Honestly, if Xfinity were an option for us where we live, we’d switch now just because of this stupid update!!!!

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Administrator Administrator
Administrator
Posts: 1,254
Registered: ‎12-09-2014

Last Watch Rail Workaround

Message 963 of 1,049
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We apologize for the inconvenience you are experiencing with the Last Watch Rail. 
 
Please use this workaround in the meantime:
 
Reboot the box or boxes on which the issue is seen to check if that fixes the problem. If it still appears bothersome or comes back, please disable the last watched rail. 
 
Access Menu>Settings>System>Television>Last Watched Rail to enable and disable the Last Watched Rail.
 
This is a known issue and the team is working diligently to fix it with the next release. 
 
 


Nilsa
Community Manager

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Contributor
Contributor
Posts: 10
Registered: ‎07-23-2017

Re: Fios interface Changes Based On Your Feedback!

Message 964 of 1,049
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Our feedback was basically to go back to what was there before because it worked. From chaptering in playback to the guide to the individual channel description displayed when first entering a new channel. 

 

This is especially bad: I click to go to a new channel and the information is basically just a title, sometime an abbreviated title. Its hard to tell if sports are 'live', what the movie might actually be about, etc. You need a little more information at channel entrance -- basically what used to be displayed. 

 

Most important:  what are you trying to solve for? What was missing in the old version? Were viewers complaining about something? Did someone complain about chaptering? Or is this just Verizon Fios trying to be hip and cool and give viewers something they didn't ask for or want? Please, fill all of us in because its a horrible experience STILL. 

 

 

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Contributor
Contributor
Posts: 10
Registered: ‎07-23-2017

Re: Fios interface Changes Based On Your Feedback!

Message 965 of 1,049
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Oh, and one more call-out:  the latency between key press and response is still terrible. It's not only slow but if you try to go through more than one or two channels it freezes up or just doesn't show all of the elements for each channel. Again, just a terrible interface that solves no real issue. 

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Administrator Administrator
Administrator
Posts: 1,254
Registered: ‎12-09-2014

For those reporting issues with lagging / slowness / sluggishnes

Message 966 of 1,049
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If you are still experiencing lagging, slowness or sluggishness when interacting with the set top box after the latest update (APR 7.5), please elaborate on which specific functionality is exhibiting this behavior (ex. Navigating Menu/Guide/On Demand, channel surfing, DVR etc.)?

 

Please feel free to provide any additional details which will be useful and assist the development team as they further investigate.

 

Your feedback, cooperation and patience is greatly appreciated.

 

Thank you.

 



Nilsa
Community Manager

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Copper Contributor
Copper Contributor
Posts: 8
Registered: ‎02-19-2016

Re: Sept 2020 Fios DVR and Guide Update

Message 967 of 1,049
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Ever since the update in Sept I am seeing an issue where after a program on the DVR finishes playing and it exits to live TV, it almost always exits to channel 594 CBS Sports Network HD. No matter what channel I am on, it will usually exit to 594. Before the update, it would exit to whatever channel I was already on. The 2nd recent update from a week or so ago did not fix this and it's still exiting to channel 594. 

I assume this is a bug. Please fix this or help me determine what I can do to change this irritating behavior. 

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Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 968 of 1,049
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Just please go back.  The band-aid isn't helping.  There is nothing that this update has improved and it broke just about everything.  The band-aid you released last week is like putting tape across a joint to hold steel together.  At this point TV is so frustrating to watch I'm find other things to do.  Maybe that's a good thing.  My contract expiration can't come soon enough.  I had to hold my nose while paying my bill this morning because it isn't worth it with the current state of the guide.

 

Everything has latency on the remote.

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Contributor
Contributor
Posts: 4
Registered: ‎09-30-2020

FIOS HAD THE BEST GUIDE OF ANYONE AND...

Message 969 of 1,049
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Fios was the gold medal champ for guides and functionality.  

 

WHY DID YOU THROW IT AWAY?

 

WHY CANT WE HAVE IT BACK?

 

WHY DON'T YOU TELL US WHY??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

 

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Copper Contributor
Copper Contributor
Posts: 21
Registered: ‎08-03-2019

Re: FIOS HAD THE BEST GUIDE OF ANYONE AND...

Message 970 of 1,049
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JUST ROLL IT BACK !!!!!!!!!!!!!!!!!!!!!!!!

 

How IN THE WORLD is this software update SO ADVANTAGEOUS to Verizon (and not it's customers) where they cannot just ROLL IT BACK? And save money from numerous band-aids at the same time.

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