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Sept 2020 Fios DVR and Guide Update

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GBTV-ONE
Copper Contributor
Copper Contributor
Posts: 5
Registered: ‎10-03-2020

Re: Fios interface Changes Based On Your Feedback!

Message 1021 of 1,184
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Any update to the problem reported 50 pages ago of scrolling through the guide, pressing the INFO button on a show to see program details and then having no way to go back to the guide AT THE SPOT YOU WERE IN when the INFO button was pressed?  Every time the INFO button is pressed and exited, it takes you back to the current show being watched in the GUIDE. And you have to scroll forward AGAIN and AGAIN and AGAIN from the beginning (current show) EVERY time you press the INFO button. This did NOT work that way in the old guide. Regressive BUG.

 

 

Futurecomcast
Contributor
Contributor
Posts: 1
Registered: ‎11-17-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1022 of 1,184
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I cannot put into words how bad this update is!  Surfing channels is a struggle.  The “ last “ channel button works less than 50% of time 

can’t keep watching channel and scroll other ones by using numbers.

DVR often has a 10-20 second delay when selecting.

when first turned on its like an old car,  laggy at first and eventually warms up.

2poodles
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1023 of 1,184
(794 Views)

I wonder if Verizon has received more than 1020 messages  about any other topic?  Still no acceptable resolution.  That should tell you all you need to know about the company, customer service and what Verizon thinks of us.  

bfinacchio
Contributor
Contributor
Posts: 7
Registered: ‎11-12-2020

Re: Fios interface Changes Based On Your Feedback!

Message 1024 of 1,184
(731 Views)

Try using the Prev button to the left of the DVR button on your remote. 

Winenot
Contributor
Contributor
Posts: 1
Registered: ‎11-18-2020

Channel line up is infuriating

Message 1025 of 1,184
(709 Views)

3. They removed the ability to view a single channel lineup in the tv guide. In the past I would just hit guide a second time to see the next 5-10 shows on a single channel. 

Turtlelady
Contributor
Contributor
Posts: 1
Registered: ‎11-18-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1026 of 1,184
(695 Views)

I can no longer select my subscribed channels. Tried  Free to me. That worked for a couple of days, then the setting just stopped working on its own, and it gives me everything weed through. Why was subscribed channels removed? My last seen doesn't work, even going into settings and clicking thru to selecting it to ON. Channel selection delays. This guide is user unfriendly. Some things are better left alone. 

TerriAndKate
Contributor
Contributor
Posts: 1
Registered: ‎11-19-2020

Re: Fios interface Changes Based On Your Feedback!

Message 1027 of 1,184
(634 Views)

I second this. I can't stand the new guide. The lag is ridiculous. Plus my 60 year old mother can't read it due to the size/format!

jammer21
Contributor
Contributor
Posts: 1
Registered: ‎11-20-2020

Re: Fios interface Changes Based On Your Feedback!

Message 1028 of 1,184
(543 Views)

please bring back the old features! The new ui is more like cablevision and harder to use and I am now looking into other live tv options

SilverLake0315
Contributor
Contributor
Posts: 2
Registered: ‎11-25-2011

Re: Sept 2020 Fios DVR and Guide Update

Message 1029 of 1,184
(773 Views)

I just wanted to pile on: the update is God. Awful.

 

The lag is going to make me throw my remote someday soon. Why, oh, WHY did you guys do this? Please restore the previous version. Before I lose my mind!

 

I feel like I’m trying to navigate with dial-up internet again. Press down arrow... do something else for a couple minutes... come back and hit OK button... do something else for a couple minutes.

 

God forbid I want to delete a show from my DVR. It’s a 10-minute ordeal.

 

I’ve had FiOS for nearly 15 years, but this update may push me over the edge to finding something else.

javajay
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎06-21-2009

Re: Fios interface Changes Based On Your Feedback!

Message 1030 of 1,184
(750 Views)

Re: Lagging / Slowness / Sluggishness:

Guide is very slow to respond.  Typically have to hit a button multiple times on the remote to get the Fios box to respond.  Even with a direct line of sight to the box.  Happens with every remote and box.

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