I don’t use social media BUT a post there for others to provide feedback linked to this forum could help. Fios has over 5 million customers. We are a drop in the bucket. And granted this upgrade may not have been rolled out to everyone at once. I will call Comcast tomorrow and suggest others do as well to see if a discount for Verizon Fios customer transfers could happen for those of us mentioning the unsatisfactory “DOWN”grade to the latest Verizon guide as the reason for our signing up.
Verizon Fios~I don’t want to leave but I pay a big monthly check to you every month. Our voices should matter.
This is the worst channel guide I’ve ever used. Who in their right mind thought that this was a good upgrade. When you find him, fire him. I won’t go through all the defects as they were pointed out in the previous posts. Change it back to the way it was.
This new guide is awful. I will consider leaving Verizion because of this. We loved the hold guide, how you could click the top arrow button under Guide and see the PIP and expanded guide, or just hit guide and see the PIP in the top left corner, or click on Info twice and get a nice paragraph about the show you are watching. This is really bad. If not reverted back, just leave Verizon everyone.
If you call, just say the word “complaint” when the computer asks what you’re calling about. Say nothing more. I got a real person in less than a minute but you might have to wait longer depending on when you call. She was very nice. Not in a position to solve the problem but at least listened. More callers can’t hurt.
Seriously you actually found someone who likes the new glide? I HATE IT. PERIOD. Its slower, the white letters on black are very hard to look at, all the stupid icons that slowly load on the left side are useless, the loss of the colors (like green for sports) is a really bad idea- I could go on and on. The people who you asked must be the same people that New Coke was good.
PLEASE BRING BACK THE OLD SCHEME!!!!!!