Sept 2020 Fios DVR and Guide Update

SOLVED
Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 91 of 946
(728 Views)

Whoever designed this should be fired. Along with whoever approved this as an “upgrade” of the old guide. 

1. Putting the live tv behind a guide? Why? Did no one  notice you can’t actually see the live tv? So dumb. Put it back up on the corner.

2. Take away the color coding of shoes? Another dumb design. Makes everything harder to scan.

3. the ridiculous overlay info at the bottom of when you change channels.

4. Sluggish on a good day.

 

Absolutely horrendous design. This needs to be changed back right away. Spectrum starting to look real good right about now. All the money I pay and this is what you give us.  

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 92 of 946
(729 Views)

I got the email from VZ, but I haven’t seen changes yet. My DVR and 2 STBs are about 7 years old. Is that why I’m not seeing it yet?

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 93 of 946
(726 Views)

Totally ruined the guide🤬🤬🤬🤬. Not easy to see it forget about reading it. Can’t adjust info bar timeout any more. WTG Verizon on taking what works and ruining it. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 94 of 946
(720 Views)

This is what happens when you allow programmers to make improvements.

-No colors

-No channel logos

-No running clock

-No Live TV window

Do I have to explain why removing these features made things worse;

MUCH WORSE!

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎08-23-2016

Re: New Fios Guide

Message 95 of 946
(720 Views)

Agree regarding how awful the new guide is. I am actually watching more Netflix and Prime to stay away from it as it is like nails on a blackboard every time I hit the guide button i want to throw up how bad it is. Who actually looked at this and thought it was an improvement. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 96 of 946
(714 Views)

Agree with everything on this thread. 

 

Particularly would like to note:

 

1. It is really difficult to quickly scan the new ui of the guide for something to watch

2. Prior to the update you could click the up arrow key it would bring up multiple channels on the right while watching what's currently on the tv on the right 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-30-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 97 of 946
(704 Views)

All the above especially #4. This guide is especially hard to read and retain. It sacrifices the prior macro guide view which had easily readable text for a new, romper room, inefficient zoomed in view with no color coding. Verizon needs to either reinstate the old Guide View or make using the old Guide view an option in Settings. I will not renew my 2-year contract until this is resolved. And if it takes too long, I’ll go to the competition. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎05-15-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 98 of 946
(684 Views)

Very frustrated with the new guide.

 

My husband has vision issues as well. We miss the color coding he used to find movies. The text is so small he can’t read the guide. Totally frustrating.  He has lost his independence to find something to watch

 

If anyone finds a way to revert to the old guide or make any kind of meaningful visual display adjustments, I would love to hear it.

 

Like many others, this is the first time I have posted to the forum.

Maybe Verizon can revert back until the figure out all these user interface shortfalls. We also miss the PIP so you could watch while you search.

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-01-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 99 of 946
(726 Views)

Agreed!  Loved the color coding so I could quickly scan for movies in the lineup. 

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎10-01-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 100 of 946
(656 Views)

Just piling on so perhaps Verizon listens. My wife spent 4 mins with the new guide and started investigating Comcast. She said she can’t watch TV anymore and I can’t “channel surf” as easily. What was a means of stress relief is now stress inducing. Maybe she has a point. 

 

Issues:

- speed/latency

- small font

- overly busy layout (images that add no value, “live” labels)

- lack of prior navigational aids like color coding

- too many clicks to do previously simple tasks

- too much promotion of other “next” stuff overlaying the screen and interrupting my ability to enjoy what I just selected in the moment 

 

Stop trying to be Netflix and instead be the best cable TV provider.  Support ease of navigation and surfing. I don’t always want to sit and binge for 6 hours so make the 25 mins I do have the fastest path to quick entertainment.  You serve a different need in my life than streaming services and I will continue to pay for both but your role as cable provider is in jeopardy now because you fail to understand this. 

Fire the consultants, fire the design team, fire the marketing team and give us back that which we had optimized to suit our needs or lose us to Comcast and streamers forever. 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.