Accessibility Resource Center Skip to main content
Get it fast with In-store & curbside pickup or same day delivery.

Sept 2020 Fios DVR and Guide Update

SOLVED
Reply
Joe624
Contributor
Contributor
Posts: 2
Registered: ‎09-29-2018

Re: Sept 2020 Fios DVR and Guide Update

Message 1151 of 1,177
(839 Views)

Since 7.8 i've acquired a new symptom - when opening or flipping pages on the guide, occasionally there'll be a channel slot that doesn't fill in - just the channel # appears, but no further info. Exiting & restarting the guide refills the missing info.

Newguideconcern
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1152 of 1,177
(718 Views)

I held my nose and went to Fios One. It fixed the MOST annoying issues of lag. Colors are still missing and I am on 7.8. 

Newguideconcern
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1153 of 1,177
(716 Views)

Yes, I bit the bullet upgraded to Fios One. No lag time issues. The missing colors in the guide still makes me mad the OUR money was used to RUIN a perfectly good guide! I cannot believe there has been no response that I have seen from the VZ folks about fixing the entire system AND the colors!

Newguideconcern
Copper Contributor
Copper Contributor
Posts: 13
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1154 of 1,177
(716 Views)

I got the 7.8 update last week, but I had to go to system information to find out! I can’t see any improvements! And still no guide colors!

1970sTech
Contributor
Contributor
Posts: 1
Registered: ‎11-29-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1155 of 1,177
(667 Views)

Back in Sept there was a new DVR software update pushed out to every STB. This release has had several hundred posts about how horrible it is. I won’t go into all the ways it is that I agree with them but to ask one thing:

 

How do you go almost 6 months without rolling out an update?

 

You need to fix how slow this system has become. It is so unusable that I don’t think I would ever have said this but you have basically convinced me to look at “cutting the cord” or simply using you as an internet feed. 

Given how long you have gone without doing anything other then making a few display tweaks it shows you don’t really care or understand how poor this product has become leading me to believe you don’t really care about this business or its customers. 


Have some dignity and fix this mess.

waymarie
Contributor
Contributor
Posts: 5
Registered: ‎01-07-2021

Re: Sept 2020 Fios DVR and Guide Update

Message 1156 of 1,177
(644 Views)

I must agree with you. I've had verizon cable for years. It is so much better than "the other one." But you're right. Even the tech I spoke to recently had a bit of an attitude. They were never like that. Is it because so many people have Hulu and Roku? Are they pushing us out of cable? I wish they would fix the utterly useless guide they've sicced on us. It's just terrible.

Trlcker98
Contributor
Contributor
Posts: 2
Registered: ‎01-28-2021

Re: Sept 2020 Fios DVR and Guide Update

Message 1157 of 1,177
(510 Views)

The DVR search feature doesn't even work anymore!  When you find the title it just takes you to On Demand instead of showing upcoming showtimes!!! 

F_PK
Copper Contributor
Copper Contributor
Posts: 19
Registered: ‎10-04-2018

Re: Sept 2020 Fios DVR and Guide Update

Message 1158 of 1,177
(367 Views)

Switching to Fios One (at an increase cost of course) was the WHOLE purpose of this TERRIBLE update. Thanks Verizon!

Southern2356
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 1159 of 1,177
(314 Views)

I've pretty much given up that it will get any better.  Come August when my contract is up I will most likely be leaving.  Too bad I've been a customer in one form or another for over 20 years.

dbh31
Copper Contributor
Copper Contributor
Posts: 10
Registered: ‎01-26-2012

Re: Sept 2020 Fios DVR and Guide Update

Message 1160 of 1,177
(230 Views)

Onto 2021 and no change for all the information displayed when one fast fowards  a DVR recording.   This is a terrible nuisance when watching sports games especially. Do we not know that the fast forward second speed is set on and have to be reminded continually along with the channel we are on, what we are watching , etc?  I have to hear my boyfriend complain each time.  Please save me and get rid of the display when fast forwarding!  thxs in advance.......???

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.