Sept 2020 Fios DVR and Guide Update

SOLVED
Reply
Highlighted
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-25-2012

Re: Sept 2020 Fios DVR and Guide Update

Message 21 of 946
(2,216 Views)

Speed, Readability, and actually being able to see the show you are watching are the key.

I agree, thats why the info button is there so I can see more info when I need it (like 5% of the time) rather than having info display that you can’t read. 
Would be nice of they surveyed users before making changes people dont want. 

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-25-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 22 of 946
(2,213 Views)

Agree with all posts on this subject.  Here are the worst changes for us:

1.  No chaptering for DVRed programs.  Why???  No the up arrow doesn’t appear to do anything now.  
2.  The huge overlay when you skip ahead/back telling us we are skipping ahead or back and coming up when pausing or pretty much everything else.  Why does it stay on the screen so long?  I have to scramble for the Exit button every time to get it off the screen quicker.  Please, if you don’t want to redesign it then just give us a setting to disable this banner. Please!

3.   When we *do* want the overlay banner to come up so we can look ahead on the same channel to see what is coming on later we can only look ahead a few hours now.  We used to be able to look ahead up to a week.  Now we’re forced to us the big guide for this.  

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-25-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 23 of 946
(2,190 Views)

I also dislike the new guide.  There are all the extra channels again that I don't get.  I can't filter by subscribed like I could on the old guide.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-26-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 24 of 946
(2,163 Views)

I actually just created an account so I could agree with your post and everyone else's. In one fell swoop they managed to take away pretty much everything functional and replace it with stuff no one wanted or needed. No PIP of current show, the landscape view makes the network names so tiny you can't read them, the crowded bars clip the show titles so you can't even read them. Every singe part of this update is completely useless and ANNOYING. I don't even want to watch anything because I have to navigate this nightmare. Congratulations - we now have pretty much the same format from every cable TV onscreen guide from 1993 again plus lag and useless "enhancements". Thank you for adding even more fail to 2020.

Highlighted
Copper Contributor
Copper Contributor
Posts: 9
Registered: ‎03-25-2012

Re: Sept 2020 Fios DVR and Guide Update

Message 25 of 946
(2,147 Views)

Also just found that if you are watching a show on DVR, open the guide to try to search for programs in the future it only goes out 3 days. Not only does the slowness to load the guide not let you see future shows, but it kicks you out of the dvr show you are watching. Happened to me 3 times. 

Guess we can just add this update to the list of unwanted bad things to happen in 2020...

Highlighted
Contributor
Contributor
Posts: 4
Registered: ‎09-26-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 26 of 946
(2,129 Views)

Agree 100%.  This new guide is AWFUL!!!

Highlighted
Contributor
Contributor
Posts: 2
Registered: ‎04-28-2011

Re: Sept 2020 Fios DVR and Guide Update

Message 27 of 946
(2,121 Views)

I agree with everything mentioned in these posts. It's hard to believe that chaptering  was removed without adding a suitable alternative. The program information is displayed forever each fast forward/reverse and t's driving me crazy. Please, please add something to allow us to turn it off or decrease the display time.  

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-26-2020

Re: Recent Update Problems

Message 28 of 946
(2,127 Views)

I agree!!  Please bring back the old guide.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-26-2020

Re: New guide too slow. Makes watching TV so irritating.

Message 29 of 946
(2,102 Views)

The new guide is terrible.  It acts so slow and is not very responsive.  It is frustrating and my family hates it. It is difficult to find things on the guide. Too much information slows the guide down.  I think I might have to look at what Cox cable has now.

Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎09-26-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 30 of 946
(2,096 Views)

Created an account just so I can agree with everyone. This new update and guide is TERRIBLE. Verizon... why? This update is frustrating and I wish so badly I could go back to the old guide. It is frustrating enough to start looking at COX. Please please please go back to the old guide.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.