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Sept 2020 Fios DVR and Guide Update

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JIRA
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Contributor
Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 391 of 1,199
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There should be an option to not have the new version!!  It is horrible, I don’t know who it was tested on, but I cannot believe anyone liked it.  

KK4
Contributor
Contributor
Posts: 3
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 392 of 1,199
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I don’t use social media BUT a post there for others to provide feedback linked to this forum could help. Fios has over 5 million customers.  We are a drop in the bucket.  And granted this upgrade may not have been rolled out to everyone at once.  I will call Comcast tomorrow and suggest others do as well to see if a discount for Verizon Fios customer transfers could happen for those of us mentioning the unsatisfactory “DOWN”grade to the latest Verizon guide as the reason for our signing up. 

Verizon Fios~I don’t want to leave but I pay a big monthly check to you every month.  Our voices should matter.  

jackmcgann
Silver Contributor II
Silver Contributor II
Posts: 343
Registered: ‎11-09-2010

Latest "EPG" changes really difficult to read

Message 393 of 1,199
(724 Views)

The Latest "EPG" changes are really difficult to read without the colors.

yermi112
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Contributor
Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 394 of 1,199
(969 Views)

This is the worst channel guide I’ve ever used. Who in their right mind thought that this was a good upgrade. When you find him, fire him. I won’t go through all the defects as they were pointed out in the previous posts. Change it back to the way it was.

thedears
Contributor
Contributor
Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 395 of 1,199
(957 Views)

This new guide is awful.  I will consider leaving Verizion because of this.   We loved the hold guide, how you could click the top arrow button under Guide and see the PIP and  expanded guide, or just hit guide and see the PIP in the top left corner, or click on Info twice and get a nice paragraph about the show you are watching.  This is really bad.  If not reverted back, just leave Verizon everyone.   

2poodles
Nickel Contributor
Nickel Contributor
Posts: 25
Registered: ‎10-08-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 396 of 1,199
(945 Views)

If you call, just say the word “complaint” when the computer asks what you’re calling about.  Say nothing more.  I got a real person in less than a minute but you might have to wait longer depending on when you call.  She was very nice. Not in a position to solve the problem but at least listened.   More callers can’t hurt.  

Mojojones
Contributor
Contributor
Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 397 of 1,199
(938 Views)

Guide is terrible. Hard to read. 

please offer option to revert to previous version

scubaj
Contributor
Contributor
Posts: 4
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 398 of 1,199
(936 Views)

Seriously you actually found someone who likes the new glide?  I HATE IT. PERIOD.  Its slower, the white letters on black are very hard to look at, all the stupid icons that slowly load on the left side are useless, the loss of the colors (like green for sports) is a really bad idea- I could go on and on.  The people who you asked must be the same people that New Coke was good.

PLEASE BRING BACK THE OLD SCHEME!!!!!!

Goalie71
Contributor
Contributor
Posts: 4
Registered: ‎10-29-2019

Re: Sept 2020 Fios DVR and Guide Update

Message 399 of 1,199
(934 Views)

I like it.

But then again, I like rancid milk.

DHK1
Contributor
Contributor
Posts: 1
Registered: ‎10-09-2020

Re: Sept 2020 Fios DVR and Guide Update

Message 400 of 1,199
(930 Views)

I have to agree with every complaint. I have found no improvement over the previous guide. Two old sayings come to mind. “KISS” - keep it simple stupid and “If it ain’t broke don’t fix it”.

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